New PP not working

[marcius]

Hi. Just got new Powerpod. Charged it, but its not turning on. Pressing the button did not give any results. Than PP is connected to charger or PC it seems to work. At least pressing the button starts red light flashing. Did already hard reset but still the same. Can anyone help?

[marcius]

Dear Velocomp! Could you answer please? I also wrote email to technicalsupport@velocomp.com but no answer for 3 days. I really need to know that to do- send PP back to dealer or not?

[BBQcyclist]

marcius,
Perhaps he doesnt work on weekends (like many others)?

[Velocomp]

Tom was away for the Memorial Day weekend. Please email technicalsupport@velocomp.com

Also, it's possible he has responded to you already, so please check your spam folder.