Powerpod broken

[abelleira]

On February 17th I sent a defective powerpod to the suport center. On February 19th I sent an email with attached the purchase invoice (which I forgot to include in the package).

On March 3 I sent another email requesting confirmation about the receipt of the package and the invoice (which I attached again).

As I do not receive any response to these emails or to others that I sent to the technical support before sending the package, I ask from here to be informed of the status of this case.

The emails were sent to:
Technicalsupport@velocomp.com
And
Jhamann@velocomp.com

This is the post where I talk abotu the problem, and you tell me to send the powerpot to the technical support:
http://www.ibikeforum.com/viewtopic.php?f=93&t=3831

Thanks!

[Velocomp]

I have personally asked Tom Gore to check on your situation. If you do not receive a response within the next 24 hours please let me know. I'm worried about spam filters...

[abelleira]

The powerpod arrived today.

Thanks!