Problems connecting to powerpod pc

[han]

I bought a powerpod in powermeter city on Black Friday.
 
The powerpod I bought was well received. It was very good.

Connected to PC using powerpod and micro USB cable.

However, if you connect it, you will see "Unknown Device" message and it will not connect to PC.

If I have a wrong powerpod, I paired it with a dual sensor and then knocked it and it worked fine.

You can not connect to another computer.
 
Do not connect with other cables.

Isaac for windiws version 4.0.0 is installed on my PC.

The download window is not activated by Isaac software because it does not recognize the powerpod.

The ibike newton 4 that I have been using since last year is normally down and settable.

Your PC is win7 professional k 32bit service pack1
 
Thank you.
Han

[Velocomp]

Please email technicalsupport@velocomp.com for next steps.

[han]

Details have been sent to email (technicalsupport@velocomp.com).
What should I do next?

[Velocomp]

You should get a response shortly from Tom at technical support.

[han]

How do I get technical support from tom?
When I asked a computer device expert I knew, the powerpod itself might be bad!

[Velocomp]

I checked your email information.

Tom has already sent you many emails, all of which are being rejected by your email server. We cannot contact you if your emails are not accepted.

Please provide a different email address to tgore@velocomp.com

[han]

My email address is han4848449@gmail.com.

[Velocomp]

I have forwarded your email information to technicalsupport@velocomp.com

You might want to send another email to the above address, using your alternate email address.

[Ironbike]

I have the same problem will recognize it with difficulty using Windows 10

[Ironbike]

I have the same problem will recognize it with difficulty using Windows 10

[Velocomp]

I have the same problem will recognize it with difficulty using Windows 10

Please email technicalsupport@velocomp.com