Hello. I'm the user of powerpod.
After installing the tracker firmware the Issac program is not work.
Althogh tried reinstalling many times I failed.
So I'd like to check the program by the other PC.
I need a ibr file with GPS data.
Could you help me please.
Of course, If I can ride now I can get file but I can't ride today. So I ask a favor...
And also I'd like to know how to erase the Issac program clearly.
I'd like to reinstall Issac program.
I failed many of times.
Thanks.
Add) I failed load a data with GPS.
But I successed load a data without GPS data.(With power stroke)
I'm very confused.
I installed 2 comuters.
1 com's Issac is not work after warning sign.
The other com's Issac is working after warning sign.
Help me please.
Re: Help me please.
Yep. Maybe it takes long time..
Weekend..
Weekend..
Re: Help me please.
I checked and Tom does have your email. I don't know if he has responded.
The correct functioning of Isaac has nothing to do with the installation of a firmware key.
Please do the following:
1) Launch Isaac. Does it load properly?
2) If so, connect your PP to Isaac. Does the green box appear around the USB icon?
3) If so, go to Device/S-N and FW version. Please email these to jhamann@velocomp.com
4) What are the circumstances under which you get your error message?
The correct functioning of Isaac has nothing to do with the installation of a firmware key.
Please do the following:
1) Launch Isaac. Does it load properly?
2) If so, connect your PP to Isaac. Does the green box appear around the USB icon?
3) If so, go to Device/S-N and FW version. Please email these to jhamann@velocomp.com
4) What are the circumstances under which you get your error message?
John Hamann
Re: Help me please.
Tom didn't check email yet.
I understand that today is weekend..
Belows are my answer.
1) Launch Isaac. Does it load properly?
-> No. It doesn't work and show fatal error signal. See the pic.
Maybe it's a fatal error.
2) If so, connect your PP to Isaac. Does the green box appear around the USB icon?
-> I think there is no problem of PP. I checked the my PP at the other computer.
It worked well.
3) If so, go to Device/S-N and FW version. Please email these to jhamann@velocomp.com
-> Yes. Sure.
4) What are the circumstances under which you get your error message?
-> 1) I bought the tracker key and install. And I got a APP of itracker Appstore.
2) Push start button and did a riding.
3) After the riding I finished and upload GPS data to Issac cloud.
4) I turned my PC and connect my PP to my PC
5) The pic is result.
I guess that is the problem between GPS and Issac.
When I load my newton tracker data the other computer I shows same result.
I erased Issac and reinstall many times but result was same.(shown pic)
I'd like to start Issac and see my GPS data.
Thanks
I understand that today is weekend..
Belows are my answer.
1) Launch Isaac. Does it load properly?
-> No. It doesn't work and show fatal error signal. See the pic.
Maybe it's a fatal error.
2) If so, connect your PP to Isaac. Does the green box appear around the USB icon?
-> I think there is no problem of PP. I checked the my PP at the other computer.
It worked well.
3) If so, go to Device/S-N and FW version. Please email these to jhamann@velocomp.com
-> Yes. Sure.
4) What are the circumstances under which you get your error message?
-> 1) I bought the tracker key and install. And I got a APP of itracker Appstore.
2) Push start button and did a riding.
3) After the riding I finished and upload GPS data to Issac cloud.
4) I turned my PC and connect my PP to my PC
5) The pic is result.
I guess that is the problem between GPS and Issac.
When I load my newton tracker data the other computer I shows same result.
I erased Issac and reinstall many times but result was same.(shown pic)
I'd like to start Issac and see my GPS data.
Thanks
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