Powerhouse/PP pairing

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Mntmaniac
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Powerhouse/PP pairing

Post by Mntmaniac » Fri Jan 19, 2018 12:27 pm

I'm having trouble pairing my Powerhouse app with my PP, cadence sensor and speed sensor. I can confirm the PP has "93" in its serial #...

App simply does not sync with any of my sensors.

Thoughts, suggestions or advice?

Velocomp
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Re: Powerhouse/PP pairing

Post by Velocomp » Fri Jan 19, 2018 1:38 pm

Do you have an ANT version, or ANT/BLE?

If ANT, did you purchase the BLE key?

Please provide the serial number of your device.
John Hamann

Mntmaniac
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Re: Powerhouse/PP pairing

Post by Mntmaniac » Mon Jan 22, 2018 5:06 pm

Looks like ANt-BLK...thats what is on the box...

Serial # is 11-16-17-08-05-0A-A0-00-02-00-93-03-AC-7E-10-96

Velocomp
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Re: Powerhouse/PP pairing

Post by Velocomp » Mon Jan 22, 2018 9:39 pm

Does the side of your pp say PowerPod BLE?
John Hamann

Mntmaniac
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Re: Powerhouse/PP pairing

Post by Mntmaniac » Mon Jan 22, 2018 9:42 pm

Just says Power Pod...

Velocomp
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Re: Powerhouse/PP pairing

Post by Velocomp » Tue Jan 23, 2018 8:38 am

Mntmaniac wrote:Just says Power Pod...
Ahh, that is the issue. You do not have a PowerPod BLE. Please email technicalsupport@velocomp.com. If you purchased a PowerPod BLE provide proof of purchase and we will get you the BLE key without charge. If you did not purchase a BLE unit then you're still in luck: upgrade keys are on sale right now!

Once you have the BLE key installed you will be able to pair to the Powerhouse app.
John Hamann

Mntmaniac
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Re: Powerhouse/PP pairing

Post by Mntmaniac » Tue Jan 23, 2018 8:43 am

Awesome! Ill do it tomorrow!

BBQcyclist
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Re: Powerhouse/PP pairing

Post by BBQcyclist » Tue Jan 23, 2018 9:48 am

Powerhouse vs Powerstroke apps?

Hi John,
I also have an Ant+ only PP.
Can you pleae confirm whether my PP version is indeed compatible with both Powerhouse AND Powerstroke?
I understand they are completely different softwares ' designed for use with the PP.
Currently on the PowerMeterCity website it lists Powerhouse as only compatible w a BLE version of PP; however that info is from August 2017 I think.
Many thanks,
BBQcyclist

Velocomp
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Re: Powerhouse/PP pairing

Post by Velocomp » Tue Jan 23, 2018 7:13 pm

Please post your serial number and I will let you know. It need to have "93" as one of its numbers.
John Hamann

BBQcyclist
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Re: Powerhouse/PP pairing

Post by BBQcyclist » Wed Jan 24, 2018 10:44 am

Ok - Just checked now.
08 02 16 08 05 A0 00 01 01 03 02 B3 7E 10 A4
Looks like I'm missing the 'lucky 93' numbers in the PP lottery of serial number versions.
:(

1. So does that mean no-go for both Powerhouse and Powerstroke capabilities with all PPs already out there without the 'lucky 93' in their SN?

2. Do you know if any future firmware upgrades will render these PPs as capable as the 93 SN versions?

Thanks John

Velocomp
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Re: Powerhouse/PP pairing

Post by Velocomp » Wed Jan 24, 2018 11:44 am

Your unit is PS capable, with a firmware upgrade.

BLE requires electronic components your unit is lacking, so that particular feature is a no-go for your unit. If you're interested in upgrading your unit to BLE (requires complete swap-out) please email tgore@velocomp.com for details.
John Hamann

pietje
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Re: Powerhouse/PP pairing

Post by pietje » Sun Apr 01, 2018 10:03 am

Hi

I have a new powerpod, should be v.2 and BLE capable according to the sales information.
There is nothing on the pod about BLE, just Powerpod.
fw is 6.27 sn 01-18-16-08-05-02-A0-00-02-00-03-03-AB-7E-10-26

I have managed to pair a speed sensor and lezyne computer, performed a calibration ride, and receive believable power readings in the brief ride since.
What I cannot do is connect with Powerhouse on iPhone 6s.
I don't see the powerpod in the list of Bluetooth devices. If I try to do anything in powerhouse the app tells me to turn on the pod and wait for the check mark. Nothing happens.

I reset network settingson the iPhone, which includes a restart. Other bt devices are found after, the powerpod not.
I tried 2 other iphones, same thing.

Could you shed any light or offer some advice how toachieve a pairing, please?

regards

Paul

Velocomp
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Re: Powerhouse/PP pairing

Post by Velocomp » Sun Apr 01, 2018 11:33 am

This is a very old PowerPod, pre-BLE. From where did you purchase it?
John Hamann

pietje
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Re: Powerhouse/PP pairing

Post by pietje » Sun Apr 01, 2018 12:42 pm

Well, that is very concerning.

ProBikeKit UK

pietje
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Re: Powerhouse/PP pairing

Post by pietje » Sun Apr 01, 2018 2:00 pm

I double checked the sales slip.
It says Powerpod v2. Ant+/BLE compatible. Are all v2 BLE compatible?
The sales blurb on the site also mentions BLE feature needs a key downloaded. However, if I read your assessment of the sn right, it lacks the hardware?
Does it also therefore lack other enhancements ?

Velocomp
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Re: Powerhouse/PP pairing

Post by Velocomp » Sun Apr 01, 2018 6:17 pm

Correct. The product you were sold is not a BLE unit, and it is too old to be BLE compatible. This came out of someone's old inventory...
John Hamann

pietje
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Re: Powerhouse/PP pairing

Post by pietje » Tue Apr 24, 2018 2:13 pm

John
Armed with the information you gave about the sn pointing to very old model predating BLE capability, I got the store to replace it.
This one has the sn 12-14-17-08-05-0A-A0-00-02-00-93-03-AC-7E-10-03 and fw 6.27. There is no BLE logo on the case.
I see it has the magic -93- in there, so I am hoping it can be Bluetooth enabled. Do I need a key applied to unlock that?
regards
Paul

Velocomp
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Re: Powerhouse/PP pairing

Post by Velocomp » Tue Apr 24, 2018 2:19 pm

Yes, your unit can be Bluetooth enabled. You'll need to purchase an unlock key, available here:

https://velocomp-llc.myshopify.com/prod ... pgrade-key
John Hamann

pietje
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Re: Powerhouse/PP pairing

Post by pietje » Tue Apr 24, 2018 2:55 pm

Thank you for the quick response.
I purchased the key, received order confirmation and awaiting the next steps.
Looking forward to the full experience tomorrow.
thanks again

Velocomp
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Re: Powerhouse/PP pairing

Post by Velocomp » Tue Apr 24, 2018 3:56 pm

It's likely that Tom has already responded to you, but in case he hasn't, here is your BLE unlock key (this key will work with your unit only!).

Unzip the file before installing it...
Attachments
aPowerPodBleUnlock_ab7e1027.enc.zip
(279 Bytes) Downloaded 20 times
John Hamann

pietje
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Re: Powerhouse/PP pairing

Post by pietje » Tue Apr 24, 2018 4:57 pm

Thank you

After applying with isaac I see this message pop up
These features are unlocked for the following unit
s/n xx-xx- etc
Trainer feature
GT key
4x memory upgrade

Did it take ? powerhouse doesn't find it, I haven't been trough the full set up and calibration yet.

Velocomp
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Re: Powerhouse/PP pairing

Post by Velocomp » Tue Apr 24, 2018 6:39 pm

Sorry, somehow I sent the wrong key!

No worries, the one I sent previously won't hurt your PP in any manner.

Try the one attached
Attachments
aPowerPodBleUnlock_ac7e1003.enc.zip
(696 Bytes) Downloaded 24 times
John Hamann

pietje
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Re: Powerhouse/PP pairing

Post by pietje » Wed Apr 25, 2018 2:39 am

John
I began to doubt myself when there was still no change in the reported unlocked features, but Lo and behold my iPhone and powerhouse see it finally.
So now it's decided what I am doing with this bright sunny morning.

Thank you for the help

Paul

Velocomp
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Re: Powerhouse/PP pairing

Post by Velocomp » Wed Apr 25, 2018 6:20 am

Good; have fun!
John Hamann

matudavey
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Re: Powerhouse/PP pairing

Post by matudavey » Sun Jun 17, 2018 4:11 am

I have a PP with a serial number including -93-
12-14-17-08-05-0A-A0-00-02-00-93-03-AC-7E-10-5D

but it has no bluetooth logo on the outside.
I purchased this as a V2 - so should this already be bluetooth enabled or has the shop sold me the wrong one?

thanks
Matt

Velocomp
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Re: Powerhouse/PP pairing

Post by Velocomp » Sun Jun 17, 2018 6:07 am

You have a BLE unit ("93" in the serial number denotes it).
John Hamann

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