Contact Tech support

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spudatm
Posts: 14
Joined: Wed Nov 07, 2018 5:54 pm

Contact Tech support

Post by spudatm »

Just wanted to check if Tech support are getting my emails? I have sent 3 emails recently asking for a response and haven't heard anything back.

Regards Alex Murphy
Velocomp
Velocomp CEO
Posts: 7583
Joined: Fri Jan 11, 2008 8:43 am

Re: Contact Tech support

Post by Velocomp »

spudatm wrote: Mon Jun 20, 2022 6:45 pm Just wanted to check if Tech support are getting my emails? I have sent 3 emails recently asking for a response and haven't heard anything back.

Regards Alex Murphy
Hmm...check your spam folder. Tom responds normally within a few hours of any email. Also try tgore@velocomp.com
John Hamann
spudatm
Posts: 14
Joined: Wed Nov 07, 2018 5:54 pm

Re: Contact Tech support

Post by spudatm »

Checked my spam nothing in there
spudatm
Posts: 14
Joined: Wed Nov 07, 2018 5:54 pm

Re: Contact Tech support

Post by spudatm »

Can anyone confirm that you received my device. I returned it after the emails and looking at the tracking the device seems to be heading back to me. Im worried that it never made it to you
Velocomp
Velocomp CEO
Posts: 7583
Joined: Fri Jan 11, 2008 8:43 am

Re: Contact Tech support

Post by Velocomp »

I am 100% positive that your emails have been replied to. If you’re not receiving them then something else is wrong, and until we can communicate with you by email we really can’t answer your question. please resend your email to jhamann@velocomp.com
John Hamann
spudatm
Posts: 14
Joined: Wed Nov 07, 2018 5:54 pm

Re: Contact Tech support

Post by spudatm »

No worries

I have sent you an email John.


regards
Alex
Velocomp
Velocomp CEO
Posts: 7583
Joined: Fri Jan 11, 2008 8:43 am

Re: Contact Tech support

Post by Velocomp »

I received your email and have responded.
John Hamann
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