PPv3 doesn't react anymore

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Edgar
Posts: 4
Joined: Fri Jul 05, 2019 11:32 am

PPv3 doesn't react anymore

Post by Edgar »

Hi,

Last 2 months I had several rides in heavy rain. After each such ride I had te recalibrate the powerpod.
Since few days the Powerpod stopped working completely. Nothing is working.

What I see is a red light during 6-7 seconds, then it flashes one time yellow, goes off for half a second, flashes red, goes off for half a second and returns to 6-7 seconds red light again. This repeats continues.

Hard reset (12 seconds button pushed) doesn't work.
5 times button push to stop PP working doesn't work.

When connecting to Isaac software, Isaac tries to download rides from the PP, It doesn't work and the software starts over and over again with the pop-up downloading rides in 10 seconds.

Please advise.
The powerpod worked fine since I bought it in June 2019,but now I have no idea what to do to get it working again.

Regards Edgar
Velocomp
Velocomp CEO
Posts: 7793
Joined: Fri Jan 11, 2008 8:43 am

Re: PPv3 doesn't react anymore

Post by Velocomp »

Please email technicalsupport@velocomp.com for next steps
John Hamann
Edgar
Posts: 4
Joined: Fri Jul 05, 2019 11:32 am

Re: PPv3 doesn't react anymore

Post by Edgar »

Hi John,

I sent the email 5 days ago, but didn`t receive any reaction.
Please tell me what the next steps are.

Regards Edgar
Velocomp
Velocomp CEO
Posts: 7793
Joined: Fri Jan 11, 2008 8:43 am

Re: PPv3 doesn't react anymore

Post by Velocomp »

Hmm...likely Tom's response is in your spam folder.

Just in case: email me at jhamann@velocomp.com
John Hamann
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