Is it possible to get a replacement case ? Is that something I can replace ? Thank you so much. I don't think there was damage to the unit, as it landed on the grass.
- Don't cry when you see this.
- broken PP.jpg (78.37 KiB) Viewed 2795 times
HELP ! I broke my PowerPod. Really **UPDATE**
HELP ! I broke my PowerPod. Really **UPDATE**
Hello John, In short, as I rested my bike against a fence, I didn't notice that the handle bar had turned, touching the top tube. When I went to turn the handle bar back, the damn derailleur cable , caught the PP and ripped it fromt the out front garmin mount. and bounced onto the grass. I could have cried. The small eyelet pieces can't be glued, either.
Is it possible to get a replacement case ? Is that something I can replace ? Thank you so much. I don't think there was damage to the unit, as it landed on the grass.
Is it possible to get a replacement case ? Is that something I can replace ? Thank you so much. I don't think there was damage to the unit, as it landed on the grass.
Last edited by Kcblair on Wed Aug 26, 2020 6:59 am, edited 2 times in total.
Re: HELP ! I broke my PowerPod. Really
Everything fine with internals. Hoping for a new case. KB
Re: HELP ! I broke my PowerPod. Really
Please email technicalsupport@velocomp.com for next steps.
John Hamann
Re: HELP ! I broke my PowerPod. Really
Thank you, John. Email sent. KB
Re: HELP ! I broke my PowerPod. Really
Hello John,
Tom got to my broken PP v2. After a conversation, I discovered my circuit board was the current model . Tom offered to upgrade it to v3 and put it into a v3 shell. A little reluctant at first , I decided to go for it.
I do understand , that I will have to perform a recal on all 5 bikes, as the saved bike profiles will not be accurate, if I install into the v3 pod.
The PP is in the mail back to me.
Question: after looking at your install video on v3, using the handlebar mount, what tips and tricks, do I need to know, when mounting the v3 onto "out front" mounts ? Most of my out front mounts are level, except one, is slightly pointed upwards as the stem is angled up 7 degrees and mount is attached to the lower stem bolts.
What part of the v3 shell is level to the ground ?
I want mention , Tom has gone out of his way , to reprogram my PP v2 into v3 and turn it around. I have already thanked him. I realize how busy he must be, working alone, these days.
Again, thank you and all the folks at Velocomp. Ken B.
Tom got to my broken PP v2. After a conversation, I discovered my circuit board was the current model . Tom offered to upgrade it to v3 and put it into a v3 shell. A little reluctant at first , I decided to go for it.
I do understand , that I will have to perform a recal on all 5 bikes, as the saved bike profiles will not be accurate, if I install into the v3 pod.
The PP is in the mail back to me.
Question: after looking at your install video on v3, using the handlebar mount, what tips and tricks, do I need to know, when mounting the v3 onto "out front" mounts ? Most of my out front mounts are level, except one, is slightly pointed upwards as the stem is angled up 7 degrees and mount is attached to the lower stem bolts.
What part of the v3 shell is level to the ground ?
I want mention , Tom has gone out of his way , to reprogram my PP v2 into v3 and turn it around. I have already thanked him. I realize how busy he must be, working alone, these days.
Again, thank you and all the folks at Velocomp. Ken B.
Re: HELP ! I broke my PowerPod. Really
It's OK if your PP isn't perfectly level. As long as it is within 20 degrees of level you should be OK.Kcblair wrote: ↑Tue Aug 25, 2020 4:50 pm Hello John,
Question: after looking at your install video on v3, using the handlebar mount, what tips and tricks, do I need to know, when mounting the v3 onto "out front" mounts ? Most of my out front mounts are level, except one, is slightly pointed upwards as the stem is angled up 7 degrees and mount is attached to the lower stem bolts.
What part of the v3 shell is level to the ground ?
I want mention , Tom has gone out of his way , to reprogram my PP v2 into v3 and turn it around. I have already thanked him. I realize how busy he must be, working alone, these days.
Again, thank you and all the folks at Velocomp. Ken B.
John Hamann
Re: HELP ! I broke my PowerPod. Really **UPDATE**
Ok, Thanks John. Can't wait for my PPv3 to get her.Ken B