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PP indoor/zwift problems, desperate, please help!

Posted: Sat Apr 11, 2020 4:08 pm
by KQALTAS@GMAIL.COM
Hello!
ok, I will try to explain you what is my problem because i have many and a very rare configuration.
First, I had a long time without charging my pp, so now it has problems with the battery and I have to charge it every time I use it (but that's not a problem)
I'm currently using it obviously in indoor mode (quarentine mode)
Second, I have a 3 (not smart at all) rollers and I spent a long time trying to set my pp so that my watts are similar to what they are outside (mofifying the power curve).
I connect my pp through a garmin stick to my pc because my heart rate monitor is not BT, nor my cadence. Anyway, if I connect my pp by BT the problem is the same.
The problem is that there are days when I am riding and suddenly my watts disappear, I keep pedaling and maybe they come back or maybe not. When they don't, I press the pp button and it stays static in yellow / orange. Sometimes just doing this, the watts come back but sometimes they don't.
It drives me crazy, in the middle of a race my runner is static and I see how people pass me.
Can you tell me what the problem may be? Any recommendation?
Ps: when I use ant+ option I select ibike power within zwift
Facundo from Argentina

Re: PP indoor/zwift problems, desperate, please help!

Posted: Sat Apr 11, 2020 4:50 pm
by Velocomp
Please email technicalsupport@velocomp.com for next steps.