Changing bikes triggers calibration mode

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mgrimwade
Posts: 11
Joined: Mon Apr 01, 2019 3:18 am

Changing bikes triggers calibration mode

Post by mgrimwade »

Hi,

I've set up 2 profiles in my PowerPod and have seperate speed/cadence sensors on both my bikes.
Configure bike 1, go for an out and back calibration ride, everything's good. Ride around and everything works as expected.
Configure bike 2, go for an out and back calibration ride, everything's good. Ride around and everything works as expected.

Put the PowerPod back on bike 1 - it remembered the sensors but went into calibration mode again. So I did that and all was good again until I switched bikes again. The 2nd time I used the PowerPod on bike 2 it again remembered the sensors but went into calibration mode again!

Am I doing something wrong? I presume once both profiles and configured and calibrated the transition between them should be seamless?

Thanks,
Michael.
Velocomp
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Re: Changing bikes triggers calibration mode

Post by Velocomp »

1) Make sure that you aren't press-holding the button each time you switch bikes. You need only to click the button to awaken PP. If you press-hold you will put the device into calibration mode

2) Please use Isaac to extract the profiles for each bike, and post them here

3) When you awaken PP with a click, it will automatically figure out which bike you're riding
John Hamann
mgrimwade
Posts: 11
Joined: Mon Apr 01, 2019 3:18 am

Re: Changing bikes triggers calibration mode

Post by mgrimwade »

Hi John,

Thanks for your assistance. I performed the following test, being attentive to single clicks only.

1. Last ride was on my mountain bike. Everything was fine.
2. Waited a while to ensure all sensors were asleep.
3. Switched to my road bike. Clicked the PowerPod button. Light was flashing green & Garmin unit reported connection.
4. Rode around for a couple of minutes. No power data displayed. Clicking the button continued to show flashing green light.
5. Used Isaac to switch active profile to road bike.
6. Repeated steps 3/4 - same outcome.

I think this is why I got overly excited with button presses before - attempting to repair the sensors after changing bikes.

Michael.
Attachments
Mountain Bike.ibp
(439 Bytes) Downloaded 155 times
Road Bike.ibp
(438 Bytes) Downloaded 177 times
Velocomp
Velocomp CEO
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Re: Changing bikes triggers calibration mode

Post by Velocomp »

Before waking PP, ride your bike a bit so that its sensors are awake. Then, awaken PP. After a bit of time the flashing green light should turn solid green.
John Hamann
mgrimwade
Posts: 11
Joined: Mon Apr 01, 2019 3:18 am

Re: Changing bikes triggers calibration mode

Post by mgrimwade »

Aah yes .. apologies for the oversight. Correcting that returned me to the behaviour I've seen before and had been attempting to replicate. I've also made a new discovery.

Both bikes speed sensors are paired to the Garmin unit, but the cadence sensors are not. My most recent attempt went like this:

1) Had been riding the road bike.
2) Switched to mountain bike.
3) Confirmed on Garmin unit that MB speed sensor was awake. (Cadence sensor also awake)
4) Clicked PowerPod button.
5) While riding, cadence displayed on my Garmin (ie being transmitted by PowerPod). No power displayed.

...

6) Put PowerPod to sleep by pressing button 5 times
7) Click PowerPod button
8) Ride (nothing else has changed) - cadence and power data displayed
9) Confirm in Isaac that active profile has switched

Is step 6/7 expected? Am I still doing something wrong?

Thanks.
mgrimwade
Posts: 11
Joined: Mon Apr 01, 2019 3:18 am

Re: Changing bikes triggers calibration mode

Post by mgrimwade »

Today on the road bike (PowerPod still had mountain bike profile active from yesterday):

1) Woke up bike sensors (confirmed in Garmin that speed sensor active).
2) Woke up up PowerPod.
3) Went for a ride - PowerPod connected to Garmin but no cadence or power displayed.
4) PowerPod light was always blinking green.
5) Tried multiple times during the ride putting the PowerPod to sleep and waking up again - no change.
6) Got home, in Issac saw that active profile was still mountain bike.
...
7) Set active profile to road bike in Issac
8) Another test ride - cadence displayed on Garmin but not power.
9) Put PowerPod to sleep and woke up again.
10) Power & cadence displayed.
Velocomp
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Re: Changing bikes triggers calibration mode

Post by Velocomp »

When you wake up PP, look for a solid green light. If the light flashes green but does not turn solid green (ever), then click PP button 5 times to turn off, then turn back on. You should get a solid green light.

This is an intermittent bug we have noticed that we are addressing.
John Hamann
mgrimwade
Posts: 11
Joined: Mon Apr 01, 2019 3:18 am

Re: Changing bikes triggers calibration mode

Post by mgrimwade »

Hi John.

Thanks for the update. On my ride today I put the PowerPod to sleep at least a half a dozen times to no avail - only changing the active profile in Issac made a difference. I also think this is the problem I had to begin with, so this problem seems easily reproducible for me.

Happy to help you try to diagnose the "intermittent" bug further if that would help.

Michael.
Velocomp
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Re: Changing bikes triggers calibration mode

Post by Velocomp »

mgrimwade wrote: Thu May 30, 2019 5:23 am Hi John.

Thanks for the update. On my ride today I put the PowerPod to sleep at least a half a dozen times to no avail - only changing the active profile in Issac made a difference. I also think this is the problem I had to begin with, so this problem seems easily reproducible for me.

Happy to help you try to diagnose the "intermittent" bug further if that would help.

Michael.
Please post profiles from both bikes. Also: what model of PP do you have?
John Hamann
mgrimwade
Posts: 11
Joined: Mon Apr 01, 2019 3:18 am

Re: Changing bikes triggers calibration mode

Post by mgrimwade »

Profiles are in the 3rd post from the top.

PowerPod v2 with an ANT to ANT/BLE upgrade key applied.
Velocomp
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Re: Changing bikes triggers calibration mode

Post by Velocomp »

Let's make sure things are at least working some...

1) Use Isaac to switch to a known profile (say, road bike)

2) Disconnect PP from Isaac

3) Turn off PP with 5 clicks

4) Awaken your road bike sensors, then awaken PP. Confirm that light turns solid green (paired)

5) Wait 30 minutes so that PP goes to sleep and sensors go to sleep

6) Awaken road bike sensors, then awaken PP. Confirm that light turns solid green.

7) If light does not turn solid green, (flashes green until unit goes to sleep), then turn off PP, and reawaken. Confirm that light turns solid green

8) If all of the above works, wait 30 minutes, then get out MTB, awaken its sensors, then repeat steps 4) to 7) above.

If any of these steps don't work, please let me know where.
John Hamann
mgrimwade
Posts: 11
Joined: Mon Apr 01, 2019 3:18 am

Re: Changing bikes triggers calibration mode

Post by mgrimwade »

Hi John.

Step 8 is where this process fails.

I have never had a problem using the bike that was previously paired, and always have problems switching between bikes. Road -> MTB and MTB -> road are equally problematic.

One time putting the PP to sleep and waking it up again triggered the switching process (at least for cadence but not power), but every other time I have had to use Isaac to change profiles.

Michael.
Velocomp
Velocomp CEO
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Re: Changing bikes triggers calibration mode

Post by Velocomp »

OK, we will check this out today. Please post the serial number of your unit, and your firmware version.
John Hamann
mgrimwade
Posts: 11
Joined: Mon Apr 01, 2019 3:18 am

Re: Changing bikes triggers calibration mode

Post by mgrimwade »

Firmware 7.06

Serial 09-10-18-08-05-0A-B0-00-03-00-93-03-BD-7E-10-CF
Velocomp
Velocomp CEO
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Re: Changing bikes triggers calibration mode

Post by Velocomp »

mgrimwade wrote: Fri May 31, 2019 5:18 am Firmware 7.06

Serial 09-10-18-08-05-0A-B0-00-03-00-93-03-BD-7E-10-CF
Thanks, we will get back to you soon.
John Hamann
Velocomp
Velocomp CEO
Posts: 7793
Joined: Fri Jan 11, 2008 8:43 am

Re: Profiles do not switch automatically

Post by Velocomp »

We have confirmed that there is a firmware bug that is causing Automatic Profile Selection to not function. When moving your device from bike to bike, the profile does not switch automatically, as it should.

We will get this bug fixed as soon as possible.

In the mean time, the workaround is to manually switch profiles using Isaac.

Our apologies for this problem.
John Hamann
mgrimwade
Posts: 11
Joined: Mon Apr 01, 2019 3:18 am

Re: Changing bikes triggers calibration mode

Post by mgrimwade »

Thanks John. Shall look forward to the fix.
speedyvelo
Posts: 56
Joined: Sat Dec 03, 2016 11:40 am

Re: Changing bikes triggers calibration mode

Post by speedyvelo »

I have the same problem and I have been using Isaac before the ride to send the correct profile to PP.

-=terry=-
Velocomp
Velocomp CEO
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Re: Changing bikes triggers calibration mode

Post by Velocomp »

We posted firmware 7.09 today, which addresses this problem:

https://velocompforum.com/viewtopic.php?f=97&t=5144
John Hamann
speedyvelo
Posts: 56
Joined: Sat Dec 03, 2016 11:40 am

Re: Changing bikes triggers calibration mode

Post by speedyvelo »

Thank you John I'll get it

-=terry=-
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