AeroPod, PowerPod and Newton

I purchased a new power pod lite a month ago. I didn't actually have time to install and configure it until this last weekend. But when I try to connect it to a usb charger (I used a samsung usb charger and the usb cable that came with the power meter), no light came on. I left the powerpod on the charger overnight, and still no light in the morning.
I installed Issac software on computer and try to connect powerpod to computer with another usb cable. No connection.
I tried to hold the button for 10 seconds for a reset, and nothing happened. Anything else I can try? I've already emailed technical support and waiting for a reply.

Please email technicalsupport@velocomp.com for next steps.

If you've already emailed, check your spam folder. Most likely Tom has already responded to you!

You're right Tom already replied and it is in spam folder. Thanks!