New powerpod user

Post Reply
edmundcliu
Posts: 2
Joined: Sat Oct 06, 2018 3:55 pm

New powerpod user

Post by edmundcliu »

I purchased a new power pod lite a month ago. I didn't actually have time to install and configure it until this last weekend. But when I try to connect it to a usb charger (I used a samsung usb charger and the usb cable that came with the power meter), no light came on. I left the powerpod on the charger overnight, and still no light in the morning.
I installed Issac software on computer and try to connect powerpod to computer with another usb cable. No connection.
I tried to hold the button for 10 seconds for a reset, and nothing happened. Anything else I can try? I've already emailed technical support and waiting for a reply.
Velocomp
Velocomp CEO
Posts: 7793
Joined: Fri Jan 11, 2008 8:43 am

Re: New powerpod user

Post by Velocomp »

Please email technicalsupport@velocomp.com for next steps.

If you've already emailed, check your spam folder. Most likely Tom has already responded to you!
John Hamann
edmundcliu
Posts: 2
Joined: Sat Oct 06, 2018 3:55 pm

Re: New powerpod user

Post by edmundcliu »

You're right Tom already replied and it is in spam folder. Thanks!
Post Reply