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PowerPod is Dead
Posted: Mon Jun 12, 2017 9:04 am
by Phil
I tried charging my PowerPod, as I have done countless times, and the LED does not illuminate. I tried using another charging cable as well as another power supply. It also does not charge when I connect it to my laptop via USB and it does not show up in Isaac. Please let me know if I should contact product support.
Re: PowerPod is Dead
Posted: Mon Jun 12, 2017 9:41 am
by Velocomp
Please email
technicalsupport@velocomp.com for next steps.
Re: PowerPod is Dead
Posted: Wed Jun 21, 2017 10:28 am
by Aviador76
Me too.
I'm going to send you an email now. I have just arrived my Powerpod and don't charged. The red flash light is down and when I press the button don't start the green light.
Re: PowerPod is Dead
Posted: Thu Jul 06, 2017 9:42 am
by woockash
Hi,
I observe exactly the same issue as described by Phil. I sent an email to your technical support at 13th june but I didn't receive any reply. Can you help me to solve this problem?
Best regards,
woockash
Re: PowerPod is Dead
Posted: Thu Jul 06, 2017 9:50 am
by Velocomp
If you've emailed
technicalsupport@velocomp.com then please check your spam folder. Likely there is a response there for you.
Re: PowerPod is Dead
Posted: Thu Jul 06, 2017 10:08 am
by woockash
You are right. I've found the email from technical support in spam folder. I've found there information I should send my PowerPod to United States. Do you have maybe a service center in Europe?
Re: PowerPod is Dead
Posted: Thu Jul 06, 2017 11:15 am
by Velocomp
woockash wrote:You are right. I've found the email from technical support in spam folder. I've found there information I should send my PowerPod to United States. Do you have maybe a service center in Europe?
No. We repair only from the US.