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New PP not working
Posted: Fri May 26, 2017 2:43 am
by marcius
Hi. Just got new Powerpod. Charged it, but its not turning on. Pressing the button did not give any results. Than PP is connected to charger or PC it seems to work. At least pressing the button starts red light flashing. Did already hard reset but still the same. Can anyone help?
Re: New PP not working
Posted: Sun May 28, 2017 2:01 pm
by marcius
Dear Velocomp! Could you answer please? I also wrote email to
technicalsupport@velocomp.com but no answer for 3 days. I really need to know that to do- send PP back to dealer or not?
Re: New PP not working
Posted: Sun May 28, 2017 9:11 pm
by BBQcyclist
marcius,
Perhaps he doesnt work on weekends (like many others)?
Re: New PP not working
Posted: Mon May 29, 2017 12:18 pm
by Velocomp
Tom was away for the Memorial Day weekend. Please email
technicalsupport@velocomp.com
Also, it's possible he has responded to you already, so please check your spam folder.