Powerpod V3 stops talking to Garmin

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cmpalay
Posts: 5
Joined: Thu Aug 08, 2019 4:04 am

Powerpod V3 stops talking to Garmin

Post by cmpalay » Mon Oct 07, 2019 7:54 am

Hi I am having a regular issue with my powerpod and thought I had better raise this as I may need a replacement.

I have set the powerpod up on 2 bikes and a Garmin Edge 820 (brand new)
The setups are both fine and the powerpod generally syncs after about 20 seconds when I start a ride on each bike.

However, after between 4-6 weeks (this has now happened 3 times) the powerpod stops connecting to my Garmin. On the 2 previous occasions the only fix has been to delete the powerpod from Garmin and re-find it which then means I have to faff with the in/out ride to get it to start working again. I am not sure why this is happening but it is frustrating, what makes it worse is that it occurred on Saturday when it was working absolutely fine for 2 hours of my ride. I stopped after a long climb for some food and drink and when I restarted my ride the powerpod again refused to talk to the Garmin so I only had power data for half of the ride!

I tried the powerpod on my other bike today when i commuted to work and again it was not talking to the Garmin, so I am wondering if my powerpod has a faulty ANT sensor.

Can you please let me know what you recommend?
Thanks
Carl

Velocomp
Velocomp CEO
Posts: 6203
Joined: Fri Jan 11, 2008 8:43 am

Re: Powerpod V3 stops talking to Garmin

Post by Velocomp » Mon Oct 07, 2019 10:19 am

After about 10 minutes of inactivity, PP goes to sleep. This is likely happening when you make your rest stops.

The simple fix is this:

1) When you resume your ride, make sure to click the PP button one time. This awakens it

2) After riding for a bit, the light will go from flashing green to solid green, then off.

3) When the light is solid green, PP is transmitting data to your Garmin.
John Hamann

cmpalay
Posts: 5
Joined: Thu Aug 08, 2019 4:04 am

Re: Powerpod V3 stops talking to Garmin

Post by cmpalay » Mon Oct 07, 2019 10:52 am

Hi John, I know about it going to sleep so I did press the PP button one time, the PP then blinked green but it did not go solid green as I said it did not connect.

Plus I started the PP this morning on my commuter bike (different from the bike I used on Sat) It blinked green but again did not connect so my morning ride also has no power data.

Any more thoughts please?

cmpalay
Posts: 5
Joined: Thu Aug 08, 2019 4:04 am

Re: Powerpod V3 stops talking to Garmin

Post by cmpalay » Mon Oct 07, 2019 10:54 am

Also, it was only on one occasion it has lost connection mid ride, the other occasions it has just failed to connect at the start of a ride.

It seems to work for 4-6 weeks and then just stop connecting, as you can imagine this is very frustrating

Velocomp
Velocomp CEO
Posts: 6203
Joined: Fri Jan 11, 2008 8:43 am

Re: Powerpod V3 stops talking to Garmin

Post by Velocomp » Mon Oct 07, 2019 1:19 pm

Please email technicalsupport@velocomp.com for next steps
John Hamann

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