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Server down!!!

Posted: Tue Sep 26, 2017 8:52 am
by optiplus
Hi,

I can not connect to the server, I can not load the activity nor log in, the server is down? Someone with the same problem

Re: Server down!!!

Posted: Tue Sep 26, 2017 10:08 am
by Velocomp
We will get it fixed. You can upload your ride afterwards

Re: Server down!!!

Posted: Tue Sep 26, 2017 1:31 pm
by optiplus
Thank you

Re: Server down!!!

Posted: Wed Sep 27, 2017 8:57 am
by Velocomp
Up and operational!

Re: Server down!!!

Posted: Wed Sep 27, 2017 1:56 pm
by optiplus
Thanks John,
Vellocomp are the best support for a product that I find ultill today

Regards

Re: Server down!!!

Posted: Mon Oct 02, 2017 9:29 am
by optiplus
Hi,

Is server down again?

Regards

Re: Server down!!!

Posted: Mon Oct 02, 2017 7:46 pm
by Velocomp
Back online now

Re: Server down!!!

Posted: Sat Oct 14, 2017 10:20 am
by amet
For the second time this week it is down! Really, your server isn't functional for about 5% of the time and that's too often in my opinion.
And I know all of your explanations that I don't lose data and will be able to get it later. Well, I don't want it any more later. It's bothering me that it wants to upload data next time I start the app and that I have to wait before it's functional. I will have merged with the gps-data from my garmin since then.
:x

Re: Server down!!!

Posted: Sat Oct 14, 2017 5:45 pm
by Velocomp
We are not happy, either, with the downtime of our server. We are going to replace it; hang on...

Re: Server down!!!

Posted: Sun Oct 22, 2017 9:02 am
by amet
You may not like it, but it's down and useless again.

Re: Server down!!!

Posted: Sun Oct 22, 2017 11:28 am
by Velocomp
It has already been reported.

We have purchased a new server; hopefully, it will be installed and running this week.

Re: Server down!!!

Posted: Sun Nov 19, 2017 10:42 am
by amet
And it's not working at the moment.

Re: Server down!!!

Posted: Sun Nov 19, 2017 11:54 am
by Velocomp
amet wrote:And it's not working at the moment.
Sigh...we just got the new server up and operating yesterday. This took 3 weeks; there were a lot of problems migrating the old one to the new one.

I do apologize for the inconvenience. We really want to get this right but it isn't as easy.

Re: Server down!!!

Posted: Sat Dec 09, 2017 3:33 pm
by amet
Well I have bad news for you. Now the data uploaded perfectly but some hours later, when I was analyzing the date, Isaac seems unable to connect with the server. :roll:

Re: Server down!!!

Posted: Sat Dec 09, 2017 6:21 pm
by Velocomp
We have installed a new server computer, and today our internet provider is installing fiber optic connection.

As soon as the new internet connection is made, this problem should be behind us.

Re: Server down!!!

Posted: Thu Mar 29, 2018 12:42 pm
by amet
I was pretty positive about the new server but just when I wanted to post a thumbs up it was down. And now it's down again!
Promises... Promises...
:(

Re: Server down!!!

Posted: Thu Mar 29, 2018 1:05 pm
by Velocomp
Hmm...I successfully uploaded some rides earlier today. Just checked and does appear to be down. Will get it operating ASAP.

Re: Server down!!!

Posted: Thu Mar 29, 2018 2:05 pm
by Velocomp
It is back up. The internet was down for a while.

Not everything is our fault :-)

Re: Server down!!!

Posted: Thu Apr 19, 2018 2:14 pm
by amet
And what's your excuse now?

Re: Server down!!!

Posted: Thu Apr 19, 2018 11:30 pm
by Velocomp
up again; if you have a file that did not upload previously from the app, now you can upload it. Open the corresponding ride file in Isaac, then use the command below to merge your NT data into your ride file

Re: Server down!!!

Posted: Fri Apr 20, 2018 2:34 pm
by amet
I do thank you for the feedback.
I knew all you explained above but of course it may be useful to others. For me, as I wrote before, it's even more annoying that the next time I start the app I will have to wait, because I have merged the file by know with my Garmin file.
Off topic: could you update Isaac. Merging doesn't work with I file generated by the Edge 1030 (I bought it recently and before used an Edge 800). I have to use a workaround and download the file from Garmin Connect before I can merge it.

Re: Server down!!!

Posted: Thu Sep 06, 2018 10:05 am
by amet
It's down for almost 24h now! Useless!

Re: Server down!!!

Posted: Thu Sep 06, 2018 11:09 am
by Velocomp
Just found out about this. We're working on it.

Re: Server down!!!

Posted: Fri Sep 07, 2018 8:02 am
by Velocomp
Server is back up.

Remember, all your rides are stored in the Tracker app. You can upload them from the "MyRides" window. After uploading them you can merge them with Isaac into your ride files with the command shown.

Re: Server down!!!

Posted: Sat Sep 08, 2018 10:33 am
by amet
Velocomp wrote: Fri Sep 07, 2018 8:02 am Server is back up.
No it isn't. Like I wrote, useless. I did a ride on Wednesday, nothing. I did a ride on Thursday, nothing. I did a ride today, still nothing.
I'm already regretting I backed the Aeropod.

Re: Server down!!!

Posted: Sat Sep 08, 2018 10:36 am
by Velocomp
We are both right!

The server was working properly yesterday.

This morning we took the server down because something is wrong with its hardware. So you are right, too!

Please bear with us while we fix things; we are working on it right now.

Re: Server down!!!

Posted: Sat Sep 08, 2018 2:35 pm
by haile
il server da ieri non funziona altri hanno il mio stesso problema?

Re: Server down!!!

Posted: Sat Sep 08, 2018 2:40 pm
by Velocomp
The server has been down since this morning. There is a hardware problem and we are doing our best to correct it.

We will let you know as soon as it is working again.

Re: Server down!!!

Posted: Sun Sep 09, 2018 6:28 pm
by Velocomp
As it turns out, the server computer failed.

We have replaced the computer (on a Sunday) and things are operating again.

The replacement computer is a Mac Mini (not bad, not great). If this computer proves to be insufficient, we will replace it.

Remember: you can upload all your "missing" GPS data from Tracker, and merge them into your ride files.

We are really sorry about the inconvenience.

Re: Server down!!!

Posted: Fri Oct 12, 2018 8:53 am
by Velocomp
Our server power was knocked out by hurricane Michael.

We will let you know as soon as power is restored.