No data transfer to google earth

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Dutchbiker
Posts: 5
Joined: Thu Oct 31, 2019 3:17 pm

No data transfer to google earth

Post by Dutchbiker » Wed Nov 06, 2019 12:31 pm

Few weeks ago I purchased the tracker key, I installed everthing I needed to and now I can record GPS data.
But I cannot transfer a file to google earth, no matter what I have already tried.

It is possible to export the ride as a klm file but than you only see the gps data an I want the grafics as shown in instruction manual.

Are there more users who have this problem or am I doing something wrong.
Help would be welcome.
Thanks

Velocomp
Velocomp CEO
Posts: 6251
Joined: Fri Jan 11, 2008 8:43 am

Re: No data transfer to google earth

Post by Velocomp » Wed Nov 06, 2019 2:18 pm

If you're using Isaac/Windows 5.x, there is a bug that prevents Google Earth from launching. We are working on fixing this bug now.

Google Earth is working just fine in Isaac/Mac.
John Hamann

Dutchbiker
Posts: 5
Joined: Thu Oct 31, 2019 3:17 pm

Re: No data transfer to google earth

Post by Dutchbiker » Wed Nov 06, 2019 2:58 pm

Okay John thanks for the reply.
Unfortunately I do not own an apple. So I wait until it is fixed.
Any idea when?
Wim

Velocomp
Velocomp CEO
Posts: 6251
Joined: Fri Jan 11, 2008 8:43 am

Re: No data transfer to google earth

Post by Velocomp » Wed Nov 06, 2019 3:17 pm

We have reported the problem so hopefully it will happen soon.
John Hamann

Dutchbiker
Posts: 5
Joined: Thu Oct 31, 2019 3:17 pm

Re: No data transfer to google earth

Post by Dutchbiker » Mon Nov 11, 2019 12:44 pm

Velocomp wrote:
Wed Nov 06, 2019 3:17 pm
We have reported the problem so hopefully it will happen soon.
Hi John
Is there any progres on this problem.
Kind regards Wim

Velocomp
Velocomp CEO
Posts: 6251
Joined: Fri Jan 11, 2008 8:43 am

Re: No data transfer to google earth

Post by Velocomp » Mon Nov 11, 2019 12:46 pm

Dutchbiker wrote:
Mon Nov 11, 2019 12:44 pm
Velocomp wrote:
Wed Nov 06, 2019 3:17 pm
We have reported the problem so hopefully it will happen soon.
Hi John
Is there any progres on this problem.
Kind regards Wim
Hopefully in the next 10 days.
John Hamann

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