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How to install Isaac/Mac on an Intel or M1/M2 Mac

Posted: Sat Apr 02, 2022 7:46 pm
by Velocomp
UPDATED 10/5/23

FOR LATEST M1/M2 AND INTEL MAC INSTALLATION INSTRUCTIONS GO HERE:

http://www.velocompforum.com/viewtopic.php?f=35&t=5989

Re: How to install Isaac on an M1 Mac (or Intel Mac running MacOS 11 or 12)

Posted: Thu Sep 22, 2022 11:06 am
by kurt
hello, I installed the Isaac software on my iMac and it everything looked ok. I can make contact with the powerpod v3.
Nevertheless when I tried to download a ride, I got an error message.
See picture

What can I do?
thanks
kurt

Re: How to install Isaac on an M1 Mac (or Intel Mac running MacOS 11 or 12)

Posted: Thu Sep 22, 2022 2:28 pm
by Velocomp
Try another download.

If that does not succeed then it looks like the file structure in your PP has been corrupted. You will need to erase your ride files with the Device/Erase All Ride Files command, then do new rides.

Re: How to install Isaac on an M1 Mac (or Intel Mac running MacOS 11 or 12)

Posted: Sat Sep 24, 2022 5:35 am
by kurt
Hello,

I tried on my windows pc and there it was not a problem. I will try again and I will inform you.

Best regards

Kurt

Re: How to install Isaac on an M1 Mac (or Intel Mac running MacOS 11 or 12)

Posted: Sat Sep 24, 2022 11:04 am
by kurt
Hello,
I have errased all the data and afterwards I have done a 2,5 km trip. On my bike computer everything seems normal.
I did succeed to download a file but nothing is in it.

See ibr file in attachment

Best regards

Kurt

Re: How to install Isaac on an M1 Mac (or Intel Mac running MacOS 11 or 12)

Posted: Sat Sep 24, 2022 2:08 pm
by Velocomp
Just checking: are you using an M1 Mac?

Try downloading there same file in your PC.

Re: How to install Isaac on an M1 Mac (or Intel Mac running MacOS 11 or 12)

Posted: Sun Sep 25, 2022 12:35 pm
by kurt
hello,

this is the file downloaded from mu windowns pc.
The mac has a intel processor.

The PC download looks fine. Try again the same file from the Mac.

Re: How to install Isaac on an M1 Mac (or Intel Mac running MacOS 11 or 12)

Posted: Wed Sep 28, 2022 11:04 am
by kurt
Does anyone has an idea?

Thanks

Kurt

Re: How to install Isaac on an M1 Mac (or Intel Mac running MacOS 11 or 12)

Posted: Wed Sep 28, 2022 3:41 pm
by Velocomp
kurt wrote: Wed Sep 28, 2022 11:04 am Does anyone has an idea?

Thanks

Kurt
Please attach your PowerPod to your Mac, and try downloading the same file as you downloaded on your PC. Please post the downloaded Mac file...

Re: How to install Isaac on an M1 Mac (or Intel Mac running MacOS 11 or 12)

Posted: Thu Sep 29, 2022 6:06 pm
by kurt
hello,

I already erased the data on my powerpod. However I did try it. The file I got from my Imac you find 2 post above the post of the file of my windows pc.
This weekend I will do another ride. I will keep you up to date.

Kurt

Re: How to install Isaac on an M1 Mac (or Intel Mac running MacOS 11 or 12)

Posted: Thu Sep 29, 2022 6:09 pm
by Velocomp
kurt wrote: Thu Sep 29, 2022 6:06 pm hello,

I already erased the data on my powerpod. However I did try it. The file I got from my Imac you find 2 post above the post of the file of my windows pc.
This weekend I will do another ride. I will keep you up to date.

Kurt
OK. Sometimes if the ride doesn't download correctly, the second time works...

Re: How to install Isaac on an M1 Mac (or Intel Mac running MacOS 11 or 12)

Posted: Tue Oct 04, 2022 10:35 am
by kurt
Hello,

I did a 74 km ride. The download worked on my windows pc but not on my imac. I got the following error ( see attachment). Did I do something wrong with the installation

Re: How to install Isaac on an M1 Mac (or Intel Mac running MacOS 11 or 12)

Posted: Tue Oct 04, 2022 2:12 pm
by Velocomp
Try downloading your ride file on your Mac one more time.

If that doesn't work then reinstall the NI and SiLabs drivers. Make sure you follow the installation instructions exactly.

Re: How to install Isaac on an M1 Mac (or Intel Mac running MacOS 11 or 12)

Posted: Wed Oct 05, 2022 3:57 am
by kurt
Hello,

The download doesn't work.
Do I have to remove the NI and Silab drivers and Isaac software first before reinstalling?
If so, how do I do this?

Sorry but I am not a mac-specialist

Thanks

Kurt

Re: How to install Isaac on an M1 Mac (or Intel Mac running MacOS 11 or 12)

Posted: Wed Oct 05, 2022 8:16 am
by Velocomp
kurt wrote: Wed Oct 05, 2022 3:57 am Hello,

The download doesn't work.
Do I have to remove the NI and Silab drivers and Isaac software first before reinstalling?
If so, how do I do this?

Sorry but I am not a mac-specialist

Thanks

Kurt
Try a new installation, without removing the old drivers. If that doesn't work let me know and I will give you the process for uninstalling the existing drivers.

Re: How to install Isaac on an M1 Mac (or Intel Mac running MacOS 11 or 12)

Posted: Thu Oct 06, 2022 12:58 pm
by kurt
Hello,

I reinstalled the drivers but I don't think it has worked. You can find the 2 files (windows and Imac).

What will we try next? Removing the drivers and reinstalling them?

Thanks

Kurt

Re: How to install Isaac on an M1 Mac (or Intel Mac running MacOS 11 or 12)

Posted: Thu Oct 06, 2022 2:14 pm
by Velocomp
kurt wrote: Thu Oct 06, 2022 12:58 pm Hello,

I reinstalled the drivers but I don't think it has worked. You can find the 2 files (windows and Imac).

What will we try next? Removing the drivers and reinstalling them?

Thanks

Kurt
Please post your comments on this thread:

https://velocompforum.com/viewtopic.php?f=35&t=5318

This thread is for M1 Macs; you have an Intel Mac. I will reply to you on the Intel Mac thread.

Re: How to install Isaac on an M1/M2 Mac

Posted: Wed Mar 15, 2023 8:53 pm
by thepbx
I followed the instructions above but can't get the UTM app with Windows 7 to "recognize" the USB with Isaac on it. I formatted it with FAT32. Any ideas? The USB seems to work fine outside of the UTM app.
M2 Mac with Ventura 13.2.1.

Re: How to install Isaac on an M1/M2 Mac

Posted: Wed Mar 15, 2023 9:13 pm
by Velocomp
thepbx wrote: Wed Mar 15, 2023 8:53 pm I followed the instructions above but can't get the UTM app with Windows 7 to "recognize" the USB with Isaac on it. I formatted it with FAT32. Any ideas? The USB seems to work fine outside of the UTM app.
M2 Mac with Ventura 13.2.1.
I wish I had better advice, but the problem appears to be the CP210x installation or linkage. Refer to pages 23-25 of the install instructions, and let me know where you find any problems with connecting to your PP.

Also, check the troubleshooting page, the last page of the instructions.