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Error message using gen III with Issac

Posted: Tue Oct 30, 2018 2:32 am
by thomas_cho
When using my iBIke gen III , I get the message Bike+Equipment Weight = -32763 lbs (allowed range: 0 to 800 lbs)

I am using metric, I have sent the profile to the device with metric selected. I have also reset the device, and re-input the parameters in metric, but still get this message.

This is stopping me from turning on the bike trainer feature, and when trying to load changes to the profile.

Appreciate any input from anyone.

Re: Error message using gen III with Issac

Posted: Tue Oct 30, 2018 6:44 am
by Velocomp
Please email technicalsupport@velocomp.com for next steps.