Issue with Ibike Pro to Computer Connection

[steven_it]

Hi,
Hardware installmnt on the bike for the iBike works fine.
Problem is with the connection on my computer.
The computer refuse to recognize the device.
I have followed all suggestion on User's manual regarding this problem without results.
Computer says thath an Error Code 10 is present.
I can see the Silicon Laboratories drivers for irtual com port.
Furthere the software recognize this driver, but when I try a connection, let say for Firmware release etc., I cannot get a connection.
I have finalzed all setup on the ibike excluding te Coast Down.

Pls. Im fighting with this issue from 4 days without results...
Any suggestion will be welcome
Thanks
Steven_it

[racerfern]

Steven_it:

I have no idea but I will try to help you through it one step at a time.
Running iBike2 can you click on Device > Connect without the iBike itself attached to the head?

If yes, then the problem may be in the iBike. Try a hard reset on the iBike by removing the battery, flipping it over for a couple of seconds and then putting it in correctly.

If no, can you plug the USB connector from the head into a different USB port?

Let me know.

[steven_it]

Hi Fernando,
thanks for your suggestions.

Yes iBike2 recognize the unit without the iBike Pro attached.

Unfortunately I ave followed the suggestion about the Hard Reset without results.

I have unsuccesfully tried also with different usb ports.

Ciao
Stefano

[racerfern]

Sorry I can't help more. Someone from Velocomp will have to help you figure out if it is the iBike or the head. If I think of anything I will post here. Do you know another iBike user in your area? If so you could try his head unit and see if that works.

[Velocomp]

Stefano:

I replied to you in detail earlier today. Please email me at jhamann@velocomp.com if you still require more assistance.

[Velocomp]

FYI to everyone: it was a defective USB adapter. Sometimes these things happen...

[steven_it]

OK!
After Cable change, I'm using the unit from late April very successfully.
Thanks for this wonderful product and sorry for this delayed reply.
Stefano
Italy

[chrispy]

FYI to everyone: it was a defective USB adapter. Sometimes these things happen...

I wonder if this might be my problem.

(See http://www.ibikeforums.com/viewtopic.php?f=4&t=352, "Mac and iAero Won't Speak to Each Other")

If it is, then I need to send Travis some sort of peace offering for causing him so much grief!

[dmillis]

I just purchased an iBike Pro, and am trying to get it to speak with my MacOS 10.4 PowerBookPro (Intel) laptop, with no luck. My story sounds similar to Stefano's:
- Downloaded and installed latest and greatest iBike s/w (2.0.7) and Mac USB driver (cardinal-osx-V1_02_2-release)
- iBike seems to be able to communicate with the adapter: the correct com port (/dev/cu.SLAB_USBtoUART) appears when the "Device->Connect" function is called
- "Get FW" or "Get Serial Number" functions return "Unit is not responding" error.
- Tried power reset of iBike and different USB ports with no luck.

Any suggestions on how to proceed?

dm