AeroPod, PowerPod and Newton

I initially thought it happened again, but this is something different. I noticed (as before) that slope and wind speed (as reported by the AeroPod CdA data field for Garmin) had stopped updating. But this time, power was still being reported. After finishing the ride, and uploading to garmin, I co...

It should work without problem.

Uninstall AP 2.0 from your 820 and reinstall. Hopefully this will fix things.

markw65 wrote: ↑Tue Jul 04, 2023 3:38 pm Ride file attached, thanks!

I don't see anything obviously wrong with your ride file, but your symptom is consistent with what we have seen before.

Let me know if this happens again.

It sounds like your unit locked-up during the ride. This is a mysterious bug that we are aware of that, fortunately, happens very very rarely. A hard reset fixes the problem (but it wipes out the distance of the ride). It's OK to do a hard reset during the ride, but hopefully this won't be necessary...

Your profile has 2 problems: 1) your CdA is incorrect; the ride file shows 0.465 but your TT CdA is 0.25. This will cause watts to be way too high 2) Your wind scaling is slightly low. This will cause watts to be slightly low Both are corrected in the attached profile. Your AP is set to profile 4; t...

Please email technicalsupport@velocomp.com for next steps.

Super odd...please forward your email to me and I will make sure Tom responds.

jhamann@velocomp.com

I like it! Tell Elliptigo that you are using a power meter on their bike...and which one

On an Elliptigo you stand up pretty straight, which means that CdA is higher. If CdA is too high then you'll see high watts when traveling at high speeds. I looked at your ride file with a CdA of .575; that does seem to fix the few outlier spots. Let me know how your next ride proceeds. PS: I used t...

An outdoor velodrome is a closed loop (a good thing). If you're planning to do aero testing, make sure your AP is set to profile 4. When calibrating AP at an outdoor velodrome, ride your loops up to the 50W point; the number will stall at 50 and the status light turn red. Slow down to a near stop (8...

Great, thanks! After sending that profile to the device, should I do a new calibration ride? Or is it good to go? You're good to go; no need to recalibrate. I think it is really neat that you're getting power numbers from your Elliptigo. You might want to tell Elliptigo about how you are using PP a...

You have good intuition! When coasting down a hill, CdA will be correct when the "braking" disappears. In your case, applying a CdA of 0.65 to your profile 1, and applying this profile to your "profile 2" ride, results in everything looking great. Load the attached profile into y...

Does it look like this? This sensor should work with PowerPod. I suggest you pair the sensor to your bike computer, then spin the wheel and confirm on your bike computer that the sensor is sending information. Assuming the sensor is functioning, try pairing it to your PP. If sensor is functioning bu...

Please contact technicalsupport@velocomp.com for next steps

Velocomp wrote: ↑Wed Mar 08, 2023 7:00 pm If you own a Garmin 1040, let us know if the app installs properly for you.

We have confirmed that the latest version of AeroPod 2.0 is compatible with the 1040; it should also work with the 840.

We have been made aware of a website claiming to offer new, unopened, PowerPods for $90. I'm not going to provide the URL of this website, but if you should stumble across it know that they are NOT an authorized Velocomp dealer, and that their selling price is lower than the lowest price we have EVE...

kdx200 wrote: ↑Sun Jun 04, 2023 3:34 pm Any news?

Thanks

I sent you a private email on May 27. I just resent it; please check!

1) Reassemble your unit. You don't want any water leaking to the inside! 2) The stickers permit air to enter the interior of the unit, but block water. They are important 3) After reassembling everything, you should be able to run water into the intake of the wind port. Once you have cleared the de...

1) Reassemble your unit. You don't want any water leaking to the inside! 2) The stickers permit air to enter the interior of the unit, but block water. They are important 3) After reassembling everything, you should be able to run water into the intake of the wind port. Once you have cleared the deb...

I saw your email to Tom. Hopefully he has responded.

dmwelk wrote: ↑Fri Jun 02, 2023 9:26 am John what is a typical response time from technical support? I emailed on May 31st, but have not had a response.

2-3 hours. Please resend, and copy me.

Please email technicalsuppport@velocomp.com for next steps

Do a hard reset (press-hold for 12 secs; after a few seconds light will flash green, keep holding button until light goes out briefly, then starts flashing again. Release the button).

Hopefully this will fix things.

The hard reset restores the proper sequencing of internal software commands. Your profile data is unchanged, so there is no need to do a hard reset for each profile.

If you want to add sensor IDs to your different profiles, you will need to do a new sensor pairing and cal ride for each profile.

Well, you've explained the PowerPod naming mystery... :-) Let's start with a new beginning: a hard reset (Press-hold button for 12 seconds; it will flash green after a few seconds, then go out briefly, then start flashing again. Release the button). After the hard reset try a new sensor pairing then...

In regards to BLE, only my phone is connected to the Garmin. Mainly for "Live track". All sensors and PP are via Ant+. When I perform any sensor /PP , phone is not in the area. This is very odd, because we do not transmit the word "PowerPod" by ANT+; only in our BLE transmission...

Thanks John, Please check May 22. PP was working normally. Same new cad sensor. I'll do that. What I met to say, the Garmin was sending "PowerPod Found" every few minutes. The reading would drop to zero, then go blank. Then "Powerpod found" , then work a few minuets, then repeat...

alecs123 wrote: ↑Tue May 23, 2023 12:04 pm Yes, sent ride files, gpx files (not sure if that helps) and screenshots of Isaac software
But no reply
I will try again today

I will send Tom your link here as well.

I looked at your ride files. Cadence data is missing from all of them, so I suggest you do a new sensor pairing with your new cadence sensor. Before starting pairing, use your bike computer to be sure your speed and cadence sensors are working. I don't see any data dropouts in your ride files, so I ...

alecs123 wrote: ↑Mon May 22, 2023 8:12 pm Hello, contacted support, they emailed me back, asking for some files, after that, nothing.... the PP still goes death after 1.5-2 hr ride...
please advice

Hmm...did you send ride files to Tom? If so how did he respond? He is very fast to reply to emails. I suggest contacting him again.