Search found 18 matches

by FirmwareGuy
Fri Jan 03, 2014 2:48 pm
Forum: Isaac software
Topic: iDash v1.0.23 email issue
Replies: 3
Views: 1026

Re: iDash v1.0.23 email issue

Your iphone needs to have an email account set up to send email. Do you have an email account set up on your phone? (Under Settings -> Mail, Contacts,Calendars -> Accounts) If you don't have an email account set on your device, then there's no way to send the email even if you have the email address...
by FirmwareGuy
Tue Nov 05, 2013 7:53 am
Forum: Newton Technical Support
Topic: Newton Tracker Freeze
Replies: 2
Views: 846

Re: Newton Tracker Freeze

Hi Paul,

Rebooting the phone was actually going to be my suggestion. I've seen this sort of behavior in apps from other companies as well in the past and the first thing I always try is a phone reboot. More often than not, it clears up the issue.

Chris.
by FirmwareGuy
Tue Sep 24, 2013 8:23 am
Forum: General Discussion
Topic: Deleting Bad Data on Coach app
Replies: 4
Views: 1508

Re: Deleting Bad Data on Coach app

Hi, To delete a ride from your list of rides, simply start with your finger on the right side of the phone and swipe to the left across the ride you'd like to delete. A red "Delete" button should appear. If you tap on the delete button, the ride should go away. Are you using bike sensors (Speed and ...
by FirmwareGuy
Tue Sep 10, 2013 7:30 am
Forum: iBike Dash + Power
Topic: Lost all data after crash ibike
Replies: 7
Views: 2368

Re: Lost all data after crash ibike

I have just completed a second test where I let my phone go completely dead during a ride and I still have not been able to duplicate your crash. I am convinced that this must have something to do with the internal ride database being in the middle of an update or save operation when the iPhone batt...
by FirmwareGuy
Mon Sep 09, 2013 3:09 pm
Forum: iBike Dash + Power
Topic: Lost all data after crash ibike
Replies: 7
Views: 2368

Re: Lost all data after crash ibike

Hello, Is this the same crash you reported before when the iPhone battery goes to zero? I have been trying to duplicate that issue and I have not been able to get my phone into a state where it looses all the data and/or crashes when the battery gets low. How long of a ride had been recorded before ...
by FirmwareGuy
Wed Sep 04, 2013 6:50 am
Forum: General Discussion
Topic: iBike Newton data management
Replies: 6
Views: 2139

Re: iBike Newton data management

Hello, This is certainly something we can entertain for the next product. However, the current file system would have to be completely gutted and re-written to support this sort of interface. The system we currently have dates back to the very first iBike power meter introduced several years ago and...
by FirmwareGuy
Mon Jul 01, 2013 4:23 pm
Forum: iBike Dash CC
Topic: ibike GPS+ stops reading/recording
Replies: 1
Views: 1734

Re: ibike GPS+ stops reading/recording

If you stop the ride and re-start it, does it start working again? I'm trying to understand if it is a problem where you only can ever record the first mile or so on every ride, or if the sensors just stopped working all together.
by FirmwareGuy
Mon Jul 01, 2013 7:50 am
Forum: iBike Dash Setup
Topic: ibike dash+power crashes
Replies: 13
Views: 6553

Re: ibike dash+power crashes

I have checked the apple crash logs for the iBike app and I have not seen any reported that would pertain to your crash. If an app crashes on your iPhone, when you sync with iTunes, a crash report should get copied from your phone to your computer. If you could send that crash report to me, I may be...
by FirmwareGuy
Fri Jun 21, 2013 8:50 am
Forum: iBike Dash Setup
Topic: Sensors connect but in ride say not connected
Replies: 3
Views: 2017

Re: Sensors connect but in ride say not connected

Hi Brad,

Are you still have problems with the sensor connections?
by FirmwareGuy
Wed Jun 19, 2013 7:42 am
Forum: iBike Dash Setup
Topic: Sensors connect but in ride say not connected
Replies: 3
Views: 2017

Re: Sensors connect but in ride say not connected

Hi Brad, In order to help you with this, I need to know exactly what app you are using and what sensors you are using. We have several apps and two different types of sensors (ANT+ and Bluetooth Smart Sensors) that are used with out products. If you could tell me the name of the app under the icon y...
by FirmwareGuy
Fri May 17, 2013 7:52 am
Forum: Newton Technical Support
Topic: iBike import to Strava not grouping with other riders
Replies: 61
Views: 15434

Re: iBike import to Strava not grouping with other riders

Hi Robert, I double checked things and it is as I thought. The Newton Time/Date should be getting set by Isaac every time you connect and download ride files. You can also force the time/date to be set through Isaac through the menus. So, just to make sure your rides get grouped, please make sure yo...
by FirmwareGuy
Fri May 17, 2013 7:45 am
Forum: iBike Dash plans 2012
Topic: Strava upload issues
Replies: 10
Views: 9598

Re: Strava upload issues

It is not clear from your post that you've tried the "logout" and log back in workaround for this issue. Did you go back to the settings in the powerhouse app, select Strava, click on the "Logout" button, then log back into Strava using your username and password? Was the login successful? Once you ...
by FirmwareGuy
Thu May 16, 2013 10:02 am
Forum: Using the Newton with a DFPM
Topic: Zero Torque With Ibike
Replies: 7
Views: 2912

Re: Zero Torque With Ibike

Hi Mike, I used to have the word "idle" displayed in the bottom display instead of the number as in indication that you needed to press up or down to actually start the process. This was years ago. It was decided to display the flashing number instead to try to relate information about the calibrati...
by FirmwareGuy
Tue May 14, 2013 3:55 pm
Forum: Using the Newton with a DFPM
Topic: Zero Torque With Ibike
Replies: 7
Views: 2912

Re: Zero Torque With Ibike

The PCal command is used to trigger the calibration in DFPM sensors that are paired with the Newton. This command will only be available in the Setup menu of the Newton if a DFPM sensor is currently paired with the Newton. Use the following steps to perform the DFPM Sensor Calibration: 1. Stop the b...
by FirmwareGuy
Tue May 14, 2013 7:32 am
Forum: Using the Newton with a DFPM
Topic: Zero Torque With Ibike
Replies: 7
Views: 2912

Re: Zero Torque With Ibike

I am currently coordinating with the manual writer to get the documentation updated to include information about the PCal command. Hopefully, the online manual will be updated soon.
by FirmwareGuy
Tue May 14, 2013 7:29 am
Forum: Newton Technical Support
Topic: iBike import to Strava not grouping with other riders
Replies: 61
Views: 15434

Re: iBike import to Strava not grouping with other riders

Hi Robert, The ride time set in the Newton is based on the time that is set in the Newton. It is my understanding that whenever you connect your Newton to Isaac, the time of the Newton is set to the current time of you PC, but I will have to double check this. One of two things could be at play here...
by FirmwareGuy
Fri May 10, 2013 7:33 am
Forum: Using the Newton with a DFPM
Topic: Zero Torque With Ibike
Replies: 7
Views: 2912

Re: Zero Torque With Ibike

There is a command in the Setup Screens called "PCal". When you are paired with the powertap, you should be able to use that command to zero the torque. When you use this command to zero the torque, the bike should not be moving and you should not have your feet on the pedals.
by FirmwareGuy
Thu Apr 04, 2013 9:56 pm
Forum: iBike Dash Setup
Topic: ibike dash+power crashes
Replies: 13
Views: 6553

Re: ibike dash+power crashes

You could try a Reset to see if it clears up the problem. If you try to uninstall and reinstall the app, you WILL lose your data. So, I would not recommend it at this time. Have you successfully used the app to email yourself ride data before? I'm just trying to figure out if this is a problem uniqu...