I am unable to download ride data from the PP.
PP appears to connect in Isaac screen (USB icon green). Tried getting FW & S/N from unit and changing profile and it appears to work (doesn't present an error).
But when I try to download file data the following occurs:
- window "Getting file list - please wait" appears
- progress bar gets to about 3/4 then the window disappears.
- then the usb/pp to pc icons both grey out and come back up (connection to the device appears to reset)
I have tried many different cables and different PCs with exactly the same problem.
WIN 7 & WIN 10
PP fails to download ride data into Isaac
Re: PP fails to download ride data into Isaac
Please email technicalsupport@velocomp.com for next steps.
John Hamann
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- Posts: 3
- Joined: Sun Oct 15, 2017 7:02 am
Re: PP fails to download ride data into Isaac
Hi,
Thanks for your help so far, but I am still having problems.
I erased all ride data on the PowerPod as advised. (not ideal as I have now lost about 2 months of ride data). Since doing this though the unit has failed to record any ride data or show power on my Garmin.
The light flashes red/green constantly - and early on a ride it sometimes briefly displays a power figure, but goes blank again.
Additionally it fails to connect with several usb cables - pretty much only one from another device seems reliable. I suspect if a ride file was corrupt then there may well be an underlying problem which caused that - and I am reluctant to persist with attempting to something to work only to find it fails or is unreliable further down the track.
Thanks for your help so far, but I am still having problems.
I erased all ride data on the PowerPod as advised. (not ideal as I have now lost about 2 months of ride data). Since doing this though the unit has failed to record any ride data or show power on my Garmin.
The light flashes red/green constantly - and early on a ride it sometimes briefly displays a power figure, but goes blank again.
Additionally it fails to connect with several usb cables - pretty much only one from another device seems reliable. I suspect if a ride file was corrupt then there may well be an underlying problem which caused that - and I am reluctant to persist with attempting to something to work only to find it fails or is unreliable further down the track.
Re: PP fails to download ride data into Isaac
Did you contact technicalsupport@velocomp.com ?
John Hamann
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- Posts: 3
- Joined: Sun Oct 15, 2017 7:02 am
Re: PP fails to download ride data into Isaac
Hi John,
Yep - that is who advised there may be a corrupt ride file and to erase the ride data.
Yep - that is who advised there may be a corrupt ride file and to erase the ride data.
Re: PP fails to download ride data into Isaac
Please email Tom again. It sounds like there might be a different problem.
John Hamann
Re: PP fails to download ride data into Isaac
I am experiencing this exact problem. Is there a solution?
Re: PP fails to download ride data into Isaac
Please email technicalsupport@velocomp.com for next steps.
John Hamann