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Android problems
Posted: Sun Sep 03, 2017 1:39 pm
by optiplus
Hi,
I have problems with this software, I have try 4 diferentes phones and 2 tablets all with android, I can pair the PP but I can´t do anything because the software crash in all devices, and my bluetooth don´t say that is connet with PP, only pair but don´t change the symbol to connected
Where is the problem??? can someone help me
https://goo.gl/photos/uNHCgf6s2zTMrNhP9
Regards
Re: Android problems
Posted: Tue Sep 05, 2017 3:15 am
by optiplus
Hi,
Am I the only one using this application? Does not anyone else here use it?
Re: Android problems
Posted: Tue Sep 05, 2017 3:44 am
by Velocomp
Android is a new world for us.
What phone are you using? What version of Android?
Re: Android problems
Posted: Tue Sep 05, 2017 3:19 pm
by optiplus
Re: Android problems
Posted: Tue Sep 05, 2017 6:58 pm
by BBQcyclist
Re: Android problems
Posted: Tue Sep 05, 2017 8:24 pm
by Velocomp
Powerhouse was originally developed as an iOS app. The android port is not simple, and the many variants of android are not easy to manage.
Re: Android problems
Posted: Wed Sep 06, 2017 4:06 pm
by optiplus
Hi,
Of course nothing is easy, the question is why Velocomp do not use beta testers, as do other companies. For example I could be one of them, I'm in Europe where Android completely crushes IOS, and because of my work could test the application on a series of devices with several versions of Android, could for example contribute to translate the application to Portuguese / Brazil.
But I did not have to pay $ 49.99 for the POWERPOD BLE UPGRADE KEY, and now I have an application that does nothing.
But in my case I had to pay $ 49.99 for the POWERPOD BLE UPGRADE KEY, and now I have an application that does nothing, and without my money.
or is wrong in my review?
regards
Re: Android problems
Posted: Wed Sep 06, 2017 5:11 pm
by Velocomp
Do you honestly think that we did not test this app?
We had at least 8 different testers, running different versions of Android on different phones.
I have forwarded your email to our developer, with your links.
You are most certainly welcome to test the app on all of your phones! Please send your information to
jhamann@velocomp.com
Re: Android problems
Posted: Wed Sep 06, 2017 5:27 pm
by optiplus
Hi,
"Do you honestly think that we did not test this app?"
Yes I think, because I try APP with alot of smartphones and Tablets with various versions of Androd and no lucky, the APP don´t work
What kind of information should I send? Maybe it's better for you to send what you need "
joaosamora@gmail.com"
Regards
Re: Android problems
Posted: Thu Sep 07, 2017 6:24 am
by Velocomp
We have found the problem.
On Android devices where commas are used in entering data, for example a bike weight of 12.25 kg, if the phone is set so that the decimal point is entered as a comma, 12,25 kg, then the app will crash.
We are creating now a new version of the app that will not allow a comma to be entered. The app should be updated soon.
Re: Android problems
Posted: Thu Sep 07, 2017 2:00 pm
by optiplus
Hi,
John sorry to have to say,
But they are far from the real problem, because after install the app I can not do anything, nor select, because everything I do will give error, crash the app.
Regards
Ps: I reply to your email with a video
Re: Android problems
Posted: Thu Sep 07, 2017 2:11 pm
by Velocomp
I just sent you another beta app.
Make sure you uninstall your Powerhouse app from your phone before installing the beta.