PowerPod v3 won't charge or hard reset

[IanB]

Hello,

I hope you can help with my PowerPod that I got for Christmas.

I started using it after Christmas, and it worked fine for calibration and a few rides until the battery was discharged.

Since then I have not been able to charge it or connect it to the companion software on my computer. I have tried multiple usb outlets (plug-in, wall mounted, pc) and cables.

I have also tried holding the button for 10-12 seconds to do a hard reset but there is no response.

Whatever I do I can't get any light to appear on the device.

Do you have any suggestions for resolving this?

[Velocomp]

Please email technicalsupport@velocomp.com for next steps.

[IanB]

Thanks - I have sent an email