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PPv3 how to turn on now?
Posted: Fri Jul 17, 2020 10:54 am
by Biff
Yesterday, 3 hours before my ride, I hook up my PP to charge and download rides and it eventually says there's a FW update available. I do that and it successfully installs. I unplug, put my bike in the truck and head out.
I get to the ride and PP won't turn on. Pressing and holding for up to a count of 25 does nothing. 5 presses does nothing. Nothing turns it on.
This morning, I plug it back in, Isaac loads normally, I download the current profile and that works yet when I unplug, the green light blinks about 4-5 times and then it won't turn on again. WTF
I, of course, have a big ride tomorrow and was relying on having power. dammit.
Re: PPv3 how to turn on now?
Posted: Fri Jul 17, 2020 11:23 am
by Biff
it blinks green 9 times after unplugging. then nothing.
Re: PPv3 how to turn on now?
Posted: Fri Jul 17, 2020 11:42 am
by Velocomp
Hmm...press-hold button for 12 seconds. You'll see the light go out briefly, then start flashing again. Release the button; this does a hard reset of the device.
Try a short ride afterwards; hopefully things will be OK. Let me know...
Re: PPv3 how to turn on now?
Posted: Fri Jul 17, 2020 12:31 pm
by Biff
AS I said, I have pressed and held for up to 25 and nothing.
Re: PPv3 how to turn on now?
Posted: Fri Jul 17, 2020 3:20 pm
by Velocomp
Biff wrote: ↑Fri Jul 17, 2020 12:31 pm
AS I said, I have pressed and held for up to 25 and nothing.
Please email
technicalsupport@velocomp.com for next steps. This is likely an easy thing to correct.
Re: PPv3 how to turn on now?
Posted: Fri Jul 17, 2020 5:13 pm
by Biff
Yep, it was easy.
It was the 'ol button misalignment thing. I had sent this PP back to Tom before and he fixed my button and I assumed that was a one and done fix but somehow it happened again. He sent a video showing how to take the PP apart and fix it. Took me about 4 minutes. All set.
Thanks once again PP!
Re: PPv3 how to turn on now?
Posted: Sat Sep 12, 2020 12:37 pm
by kdx200
mmmm very similar to my situation... iam figuring that my issue is the button...
is it simple to get fix? a screwdriver and....?
thanks!
Re: PPv3 how to turn on now?
Posted: Sat Sep 12, 2020 1:39 pm
by Velocomp
Re: PPv3 how to turn on now?
Posted: Sat Sep 12, 2020 3:02 pm
by Biff
kdx200- it is indeed very easy to fix.
This is what Tom sent me that I used:
[Link deleted by John; link sent by email to kdx200]
Re: PPv3 how to turn on now?
Posted: Sun Sep 13, 2020 3:54 pm
by kdx200
thanks!! they sent (velocomp customer service is always great) me the video file.... i must buy the T6 screwdriver this week.
i cant understand the inside one (is a t6 too?).. should i untight and then tight? i cant see the procedure in the video.
thanks
Re: PPv3 how to turn on now?
Posted: Tue Sep 15, 2020 2:10 pm
by Velocomp
Yes it is all the same Torx size