I hope this is the right place to post this.
I have the PowerPod lite and can't get Isaac to see the PowerPod - it won't connect. When I pull up device manage and plug in the PP, an entry appears under Ports - Silicon Labs CP210x USB to UART Bridge (COM6). Under USB Controllers, the following comes up: Unknown USB Device (Link in Compliance Mode). Anyone else run into this and if so, how did you solve.
TIA!
Steve
Can't Connect to Win 10 PC
Re: Can't Connect to Win 10 PC
Please email technicalsupport@velocomp.com for next steps
John Hamann
Re: Can't Connect to Win 10 PC
Sometime is the cable which is use for charging and not for sync which result with not able to see it on Isaac. I do happen few times before. You may want to try other cable.
Re: Can't Connect to Win 10 PC
I've tried many cables all with the same result. I sent an email to support. Hopefully we can straighten it out.
Re: Can't Connect to Win 10 PC
You should have heard from Tom by now. Please check your spam folder.
John Hamann
Re: Can't Connect to Win 10 PC
I did and I'm all set. Thanks!
Re: Can't Connect to Win 10 PC
I'm encountering the same problems. The PP was working perfectly but then out of the blue it wouldn't connect to Isaac following a 70 mile ride.
I've tried several cables, 3 different computers, uninstalling & reinstalling drivers and Isaac, even doing a clean install of Windows 10 on my pc and a hard reset of PP.
As usual Tom Gore at Technical Support has been very helpful but we have reached to point of requiring a return to the PP to Velocomp for repair.
While I decide on my next steps I just wondered whether anyone who had experienced the connection problems had found a solution beyond what we've tried already.
I've tried several cables, 3 different computers, uninstalling & reinstalling drivers and Isaac, even doing a clean install of Windows 10 on my pc and a hard reset of PP.
As usual Tom Gore at Technical Support has been very helpful but we have reached to point of requiring a return to the PP to Velocomp for repair.
While I decide on my next steps I just wondered whether anyone who had experienced the connection problems had found a solution beyond what we've tried already.