Server down!!!

Post Reply
optiplus
Posts: 40
Joined: Thu Jul 13, 2017 2:41 pm

Server down!!!

Post by optiplus » Tue Sep 26, 2017 8:52 am

Hi,

I can not connect to the server, I can not load the activity nor log in, the server is down? Someone with the same problem

Velocomp
Velocomp CEO
Posts: 4918
Joined: Fri Jan 11, 2008 9:43 am

Re: Server down!!!

Post by Velocomp » Tue Sep 26, 2017 10:08 am

We will get it fixed. You can upload your ride afterwards
John Hamann

optiplus
Posts: 40
Joined: Thu Jul 13, 2017 2:41 pm

Re: Server down!!!

Post by optiplus » Tue Sep 26, 2017 1:31 pm

Thank you

Velocomp
Velocomp CEO
Posts: 4918
Joined: Fri Jan 11, 2008 9:43 am

Re: Server down!!!

Post by Velocomp » Wed Sep 27, 2017 8:57 am

Up and operational!
John Hamann

optiplus
Posts: 40
Joined: Thu Jul 13, 2017 2:41 pm

Re: Server down!!!

Post by optiplus » Wed Sep 27, 2017 1:56 pm

Thanks John,
Vellocomp are the best support for a product that I find ultill today

Regards

optiplus
Posts: 40
Joined: Thu Jul 13, 2017 2:41 pm

Re: Server down!!!

Post by optiplus » Mon Oct 02, 2017 9:29 am

Hi,

Is server down again?

Regards

Velocomp
Velocomp CEO
Posts: 4918
Joined: Fri Jan 11, 2008 9:43 am

Re: Server down!!!

Post by Velocomp » Mon Oct 02, 2017 7:46 pm

Back online now
John Hamann

amet
Posts: 23
Joined: Thu Nov 27, 2014 12:11 pm
Location: Heverlee (B)

Re: Server down!!!

Post by amet » Sat Oct 14, 2017 10:20 am

For the second time this week it is down! Really, your server isn't functional for about 5% of the time and that's too often in my opinion.
And I know all of your explanations that I don't lose data and will be able to get it later. Well, I don't want it any more later. It's bothering me that it wants to upload data next time I start the app and that I have to wait before it's functional. I will have merged with the gps-data from my garmin since then.
:x

Velocomp
Velocomp CEO
Posts: 4918
Joined: Fri Jan 11, 2008 9:43 am

Re: Server down!!!

Post by Velocomp » Sat Oct 14, 2017 5:45 pm

We are not happy, either, with the downtime of our server. We are going to replace it; hang on...
John Hamann

amet
Posts: 23
Joined: Thu Nov 27, 2014 12:11 pm
Location: Heverlee (B)

Re: Server down!!!

Post by amet » Sun Oct 22, 2017 9:02 am

You may not like it, but it's down and useless again.

Velocomp
Velocomp CEO
Posts: 4918
Joined: Fri Jan 11, 2008 9:43 am

Re: Server down!!!

Post by Velocomp » Sun Oct 22, 2017 11:28 am

It has already been reported.

We have purchased a new server; hopefully, it will be installed and running this week.
John Hamann

amet
Posts: 23
Joined: Thu Nov 27, 2014 12:11 pm
Location: Heverlee (B)

Re: Server down!!!

Post by amet » Sun Nov 19, 2017 11:42 am

And it's not working at the moment.

Velocomp
Velocomp CEO
Posts: 4918
Joined: Fri Jan 11, 2008 9:43 am

Re: Server down!!!

Post by Velocomp » Sun Nov 19, 2017 12:54 pm

amet wrote:And it's not working at the moment.
Sigh...we just got the new server up and operating yesterday. This took 3 weeks; there were a lot of problems migrating the old one to the new one.

I do apologize for the inconvenience. We really want to get this right but it isn't as easy.
John Hamann

amet
Posts: 23
Joined: Thu Nov 27, 2014 12:11 pm
Location: Heverlee (B)

Re: Server down!!!

Post by amet » Sat Dec 09, 2017 4:33 pm

Well I have bad news for you. Now the data uploaded perfectly but some hours later, when I was analyzing the date, Isaac seems unable to connect with the server. :roll:

Velocomp
Velocomp CEO
Posts: 4918
Joined: Fri Jan 11, 2008 9:43 am

Re: Server down!!!

Post by Velocomp » Sat Dec 09, 2017 7:21 pm

We have installed a new server computer, and today our internet provider is installing fiber optic connection.

As soon as the new internet connection is made, this problem should be behind us.
John Hamann

amet
Posts: 23
Joined: Thu Nov 27, 2014 12:11 pm
Location: Heverlee (B)

Re: Server down!!!

Post by amet » Thu Mar 29, 2018 12:42 pm

I was pretty positive about the new server but just when I wanted to post a thumbs up it was down. And now it's down again!
Promises... Promises...
:(

Velocomp
Velocomp CEO
Posts: 4918
Joined: Fri Jan 11, 2008 9:43 am

Re: Server down!!!

Post by Velocomp » Thu Mar 29, 2018 1:05 pm

Hmm...I successfully uploaded some rides earlier today. Just checked and does appear to be down. Will get it operating ASAP.
John Hamann

Velocomp
Velocomp CEO
Posts: 4918
Joined: Fri Jan 11, 2008 9:43 am

Re: Server down!!!

Post by Velocomp » Thu Mar 29, 2018 2:05 pm

It is back up. The internet was down for a while.

Not everything is our fault :-)
John Hamann

amet
Posts: 23
Joined: Thu Nov 27, 2014 12:11 pm
Location: Heverlee (B)

Re: Server down!!!

Post by amet » Thu Apr 19, 2018 2:14 pm

And what's your excuse now?

Velocomp
Velocomp CEO
Posts: 4918
Joined: Fri Jan 11, 2008 9:43 am

Re: Server down!!!

Post by Velocomp » Thu Apr 19, 2018 11:30 pm

up again; if you have a file that did not upload previously from the app, now you can upload it. Open the corresponding ride file in Isaac, then use the command below to merge your NT data into your ride file
Attachments
Screen Shot 2018-04-19 at 10.04.34 PM.png
Screen Shot 2018-04-19 at 10.04.34 PM.png (176.27 KiB) Viewed 566 times
John Hamann

amet
Posts: 23
Joined: Thu Nov 27, 2014 12:11 pm
Location: Heverlee (B)

Re: Server down!!!

Post by amet » Fri Apr 20, 2018 2:34 pm

I do thank you for the feedback.
I knew all you explained above but of course it may be useful to others. For me, as I wrote before, it's even more annoying that the next time I start the app I will have to wait, because I have merged the file by know with my Garmin file.
Off topic: could you update Isaac. Merging doesn't work with I file generated by the Edge 1030 (I bought it recently and before used an Edge 800). I have to use a workaround and download the file from Garmin Connect before I can merge it.

Post Reply