Server down!!!

Server down!!!

Postby optiplus » Tue Sep 26, 2017 8:52 am

Hi,

I can not connect to the server, I can not load the activity nor log in, the server is down? Someone with the same problem
optiplus
 
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Re: Server down!!!

Postby Velocomp » Tue Sep 26, 2017 10:08 am

We will get it fixed. You can upload your ride afterwards
John Hamann
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Re: Server down!!!

Postby optiplus » Tue Sep 26, 2017 1:31 pm

Thank you
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Re: Server down!!!

Postby Velocomp » Wed Sep 27, 2017 8:57 am

Up and operational!
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Re: Server down!!!

Postby optiplus » Wed Sep 27, 2017 1:56 pm

Thanks John,
Vellocomp are the best support for a product that I find ultill today

Regards
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Re: Server down!!!

Postby optiplus » Mon Oct 02, 2017 9:29 am

Hi,

Is server down again?

Regards
optiplus
 
Posts: 38
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Re: Server down!!!

Postby Velocomp » Mon Oct 02, 2017 7:46 pm

Back online now
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Re: Server down!!!

Postby amet » Sat Oct 14, 2017 10:20 am

For the second time this week it is down! Really, your server isn't functional for about 5% of the time and that's too often in my opinion.
And I know all of your explanations that I don't lose data and will be able to get it later. Well, I don't want it any more later. It's bothering me that it wants to upload data next time I start the app and that I have to wait before it's functional. I will have merged with the gps-data from my garmin since then.
:x
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Re: Server down!!!

Postby Velocomp » Sat Oct 14, 2017 5:45 pm

We are not happy, either, with the downtime of our server. We are going to replace it; hang on...
John Hamann
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Re: Server down!!!

Postby amet » Sun Oct 22, 2017 9:02 am

You may not like it, but it's down and useless again.
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Re: Server down!!!

Postby Velocomp » Sun Oct 22, 2017 11:28 am

It has already been reported.

We have purchased a new server; hopefully, it will be installed and running this week.
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Re: Server down!!!

Postby amet » Sun Nov 19, 2017 11:42 am

And it's not working at the moment.
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Re: Server down!!!

Postby Velocomp » Sun Nov 19, 2017 12:54 pm

amet wrote:And it's not working at the moment.


Sigh...we just got the new server up and operating yesterday. This took 3 weeks; there were a lot of problems migrating the old one to the new one.

I do apologize for the inconvenience. We really want to get this right but it isn't as easy.
John Hamann
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Re: Server down!!!

Postby amet » Sat Dec 09, 2017 4:33 pm

Well I have bad news for you. Now the data uploaded perfectly but some hours later, when I was analyzing the date, Isaac seems unable to connect with the server. :roll:
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Re: Server down!!!

Postby Velocomp » Sat Dec 09, 2017 7:21 pm

We have installed a new server computer, and today our internet provider is installing fiber optic connection.

As soon as the new internet connection is made, this problem should be behind us.
John Hamann
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