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Newton 6 frozen - no hard reset
Posted: Sun Oct 09, 2016 7:42 pm
by blp
I had my Newton 6 froze after I saw an error alert (6004) on launch of Isaac 4.0.0 and FW update to 5.13
I can't hard reset (up, centre and down buttons).
Suggestion?
I've attached a screen shot of the error message.
Mac OS10.12
Isaac 4.0.0
FW 5.13 (I can't wait to ride some chip seal. I've never said that before!)
Thanks.
Re: Newton 6 frozen - no hard reset
Posted: Sun Oct 09, 2016 8:16 pm
by blp
I did manage to hard reset. After several tries with no success, I pushed ALL the buttons, out of frustration, and it did reset.
I wish there was a way to force re-boot without losing the preferences.
Re: Newton 6 frozen - no hard reset
Posted: Sun Oct 09, 2016 8:49 pm
by Velocomp
The only thing you will lose with a hard reset is the date and time. Everything else is unchanged.
You can restore date and time by connecting your device to Isaac, then using the "Device/Setup/Set Date and Time" command
Re: Newton 6 frozen - no hard reset
Posted: Sun Oct 09, 2016 10:43 pm
by blp
Thanks John,
I did discovered that it was only the Newton system time that was set to a default, my jumping to a conclusion.
Any comment on the error code and freeze. Are they related or just random co-incidence?
Re: Newton 6 frozen - no hard reset
Posted: Mon Oct 10, 2016 7:16 am
by Velocomp
I'd try downloading the file again. If you still get the error code, then the ride file is corrupted (sorry) and you should erase the data from your Newton.