Newton 6 frozen - no hard reset

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blp
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Joined: Mon Mar 26, 2012 12:06 am
Location: Vancouver, BC, Canada
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Newton 6 frozen - no hard reset

Post by blp »

I had my Newton 6 froze after I saw an error alert (6004) on launch of Isaac 4.0.0 and FW update to 5.13

I can't hard reset (up, centre and down buttons).

Suggestion?

I've attached a screen shot of the error message.

Mac OS10.12
Isaac 4.0.0
FW 5.13 (I can't wait to ride some chip seal. I've never said that before!)

Thanks.
Attachments
IsaacErrorScreen.jpg
IsaacErrorScreen.jpg (135.71 KiB) Viewed 4451 times
blp
Posts: 164
Joined: Mon Mar 26, 2012 12:06 am
Location: Vancouver, BC, Canada
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Re: Newton 6 frozen - no hard reset

Post by blp »

I did manage to hard reset. After several tries with no success, I pushed ALL the buttons, out of frustration, and it did reset.

I wish there was a way to force re-boot without losing the preferences.
Velocomp
Velocomp CEO
Posts: 7793
Joined: Fri Jan 11, 2008 8:43 am

Re: Newton 6 frozen - no hard reset

Post by Velocomp »

The only thing you will lose with a hard reset is the date and time. Everything else is unchanged.

You can restore date and time by connecting your device to Isaac, then using the "Device/Setup/Set Date and Time" command
John Hamann
blp
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Joined: Mon Mar 26, 2012 12:06 am
Location: Vancouver, BC, Canada
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Re: Newton 6 frozen - no hard reset

Post by blp »

Thanks John,

I did discovered that it was only the Newton system time that was set to a default, my jumping to a conclusion.

Any comment on the error code and freeze. Are they related or just random co-incidence?
Velocomp
Velocomp CEO
Posts: 7793
Joined: Fri Jan 11, 2008 8:43 am

Re: Newton 6 frozen - no hard reset

Post by Velocomp »

I'd try downloading the file again. If you still get the error code, then the ride file is corrupted (sorry) and you should erase the data from your Newton.
John Hamann
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