Dash Tilt Calibration - Won't Recognize iPhone is Connected

[gb5]

I'm trying to set up the Dash and seem to be tripping at the Tilt Calibration step of bike set-up. The iPhone 4 is in the Dash, but when I select "Do tilt calibration" I get a message saying "You must be connected to the iDash to perform this function". I've removed and reinserted the iPhone, still no luck.

Any clues?

[gb5]

Got the story from iBike rep. The unit left the factory without being set up/programmed, so needs to go back.

Tech support was incredibly accessible considering the day after Christmas.