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PowerPod not being done discovered

Posted: Mon Apr 16, 2018 2:20 pm
by richiev
I have two MacBooks running High Sierra. The first I installed Isaac on awhile ago, before high Sierra would've been installed, and it finds the PowerPod properly. The second I just installed Isaac on and it cannot find the PowerPod.

The install went though successfully, including the drivers. I had to go into the security and privacy panel to enable the extensions.

I've tried going through the install multiple times, multiple cables, and multiple iterations. It never finds the PowerPod.

I did everything on viewtopic.php?f=35&t=4409

It doesn't crash, it just doesn't recognize the PowerPod. In Issac if I go to the discover dialog, the only thing it lists is Bluetooth.

Any advice?

Re: PowerPod not being done discovered

Posted: Wed Apr 18, 2018 11:23 pm
by richiev
Update, this seems like it is likely a PowerPod issue. I went back to my original computer and had connectivity issues there too. Now I've found I have to gently push on the cable where it's connected to the PowerPod to get a reliable connection.

So one problem solved (sort of), and a new problem discovered.

Re: PowerPod not being done discovered

Posted: Thu Apr 19, 2018 12:07 am
by Velocomp
Please email technicalsupport@velocomp.com for next steps.