Isaac crashes on new Mac Powerbook Pro

Isaac crashes on new Mac Powerbook Pro

Postby blp » Tue Oct 10, 2017 7:15 pm

Hi guys;

I'm a bit stymied here.

I have a new Macbook Pro. I did the Mac copy from the old Mac to the new one via Time Machine.

I tried to launch Isaac, the progress bar goes all along the bottom of the splash screen to the end, then Isaac crashes. I un-installed Isaac and downloaded and new installer and did a clean install of Isaac. Same thing.

What should I try?

Specs: Macbook Pro 13" Retina
2.6 Ghz i5
8 Gb RAM
OS 10.12.6

Isaac V4.1.1.0

Thanks in advance.
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blp
 
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Re: Isaac crashes on new Mac Powerbook Pro

Postby Velocomp » Tue Oct 10, 2017 9:19 pm

I deleted the crash report because it won't do us any good...

Isaac is running just fine on all our Macs with High Sierra.

Likely there is a corrupted file in your (hidden) iBike folder. We will send you instructions privately to correct it.
John Hamann
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Re: Isaac crashes on new Mac Powerbook Pro

Postby Velocomp » Wed Oct 11, 2017 9:03 am

Velocomp wrote:I deleted the crash report because it won't do us any good...

Isaac is running just fine on all our Macs with High Sierra.

Likely there is a corrupted file in your (hidden) iBike folder. We will send you instructions privately to correct it.


email has been sent! Let us know if this corrects your problem.
John Hamann
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Re: Isaac crashes on new Mac Powerbook Pro

Postby chrispy » Mon Oct 23, 2017 8:25 pm

Velocomp wrote:I deleted the crash report because it won't do us any good...

Isaac is running just fine on all our Macs with High Sierra.

Likely there is a corrupted file in your (hidden) iBike folder. We will send you instructions privately to correct it.


Hidden iBike folder?

Please send me instructions, too, as I am also having a reliable crash-on-startup from Isaac 4.1.1 on maOS High Sierra.

Thanks,
Chris
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Re: Isaac crashes on new Mac Powerbook Pro

Postby Velocomp » Mon Oct 23, 2017 10:24 pm

Please email technicalsupport@velocomp.com for instructions
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