Isaac for Windows will not launch

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tompro
Posts: 3
Joined: Thu Sep 29, 2016 2:18 am

Isaac for Windows will not launch

Post by tompro » Tue May 15, 2018 2:35 am

Hi,
when launching Isaac, the program briefly appears on the task line at the bottom, but disappears and nothing happens.

This happend the first time about a month ago, and I reinstalled the SW. It worked until today, when the same happens again. See video attachement here https://www.jottacloud.com/s/00605a3197 ... 739a065ae7

When I try to reinstall over the cureent install, the following is the result before the install starts:
Install-1.JPG
Install-1.JPG (29.69 KiB) Viewed 236 times
And after the installer finish:
Install-2.JPG
Install-2.JPG (7.02 KiB) Viewed 236 times
Please advise how to fix this.

Regards
Tom

Velocomp
Velocomp CEO
Posts: 5138
Joined: Fri Jan 11, 2008 9:43 am

Re: Isaac for Windows will not launch

Post by Velocomp » Tue May 15, 2018 11:25 am

Please email technicalsupport@velocomp.com for next steps
John Hamann

tompro
Posts: 3
Joined: Thu Sep 29, 2016 2:18 am

Re: Isaac for Windows will not launch

Post by tompro » Tue May 15, 2018 3:17 pm

I got it to work.

Uninstalling National Instuments software from the Control Panel, restarting, and running the Isaac installer fixed it. Without loosing my configuration etc.

I guess another software upgrade did something to the NI VISA install. The only recent install was Windows 10 Spring upgrade...

Tom

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