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Just making sure
Posted: Sat Aug 11, 2012 11:52 pm
by DanielK
So I downloaded all my new iBike stuff to a new lap top. I went to install the USB stuff and said it's was successfully installed. Unfortunately, I am continually getting a message that the USB adapter is malfunctioning or is damaged and does not work. I figure the adapter to download the workouts is shot but wanted to double check before I look into getting an new one.
Re: Just making sure
Posted: Sun Aug 12, 2012 9:15 am
by Velocomp
What product are you using?
Re: Just making sure
Posted: Tue Aug 14, 2012 7:04 am
by DanielK
I am currently using the Gen III iBike. I have not had any issues with the adapter prior to this and have tried all the trouble shooting mechanisms!
Re: Just making sure
Posted: Tue Aug 14, 2012 8:40 am
by Velocomp
It sounds like your USB adapter is damaged. Please contact Tom Gore at
technicalsupport@velocomp.com for next steps.